DO NOT USE GAME.CO.UK

POSTED ON TRUSTPILOT

DO NOT USE GAME ONLINE

Had I read the other reviews on here I would never have bought from this shower!

I ordered FIFA 19 Champions Edition (PlayStation 4) for £67.99 on the 14th November for my 12 Year Old Sons Christmas.

On Christmas Night he returned from his bedroom with an empty box and exclaimed that there was no disc within. Thinking he had possibly misplaced it in the excitement to play it, I did a search of his room and saw there was indeed no disc.

Contact was made with GAME ONLINE immediately to advise of the matter and ruining his Christmas!

An excessive time passed with no communication, it was appreciated that this was within the Festive break, but still I believe the delay in replying to be excessive ....Christmas ruined and then no contact.

When they did finally reply the responses were timely.

That is to the point of conning me into sending the case back to them to receive my refund as they had none in stock.

Communication then ceased, I had to continually chase them for my refund.

I was then advised an ''investigation'' was taking place.

I replied this was never mentioned previously and I wanted my money!

On the 18th January they then advised ''This has been thoroughly investigated by both our management and warehouse teams and unfortunately it has not been deemed possible for an empty case to be sent out with no disc or digital content inside as these are sealed from the manufacturer.''

Absolute nonsense the fact is there was no disc and great offence was taken at the intimation that I was trying to scam a refund from them.

Automated processes do fail that is why we have Engineers/Technicians to fix them!

And I would hazard a guess, the reply was from someone with not an ounce of an Engineering background.

You need only Google to find all the big game manufacturers have had issues with the same happening over the Years.

You can also see the comment of a shop assistant giving someone the code for an alternative gaming medium, admitting to the customer they did so and then when the manager is involved they then deny it ever happened - sums up this shower quite nicely.

I have asked by Son to switch to Xbox (he rarely uses) but the cost he says is too great.

He had run up a bill of £50 buying themes etc. for his games, he asks if ok to do so and repays me when home from working offshore, the chances of me leaving my credit card details for this to continue are slim and if I do take them off the chances of me telling him by phone or online are zero!

So, they have my money - I have no disc and they persuaded me into returning the case to be used again that I actually paid for and my Wife took the trouble to package and return....!

As a side issue, regards their intimation of me scamming a refund, I returned from work on 18th Jan and whilst in the Taxi I used I happened across an IPad in the rear of the Taxi and immediately brought to the attention of the driver who knew who would have left it. I would not dream of keeping said item or indeed scamming regards the missing disc.

I will never buy from this shower ever again and shall be contacting PlayStation and Trading Standards with my complaint and bringing to their attention the numerous Customer Complaints on Trustpilot over various issues regards GAME ONLINE.

It is this lot that need investigating!

I have all information on file to substantiate my complaint.

Unhappy and furious at their implications!

Cheers