KP MOT Centre motblackley.co.uk

Really Good customer service, diagnosed the problem on the same day first time with mine and hubbys cars I've taken there, and had them fixed quickly. Would highly recommend!

I wasn’t going to write a review but after a recent incident I feel compelled to let other customers know exactly what their dealing with at KP mot centre/garage in Blackley (Note this review is not related the Esso petrol station, Tex tyres and the car wash businesses that share the grounds with KP mot centre/garage).

In January this year (2018) I booked my car into the garage for a full service. Whilst my car was at the garage I received a phone call from the manager to say that my front brakes needed changing ASAP and my rear brakes need replacing but I’d get another 3 month or so out of them. As I have used this garage a number of times and previously left good reviews for them, I was happy that they just get on with replacing both front and rear brakes without question.

All did not go as planned, whilst changing the rear brakes the piston on the rear calliper had become faulty and calliper needed replacing. The manager said that the replacement calliper would be £300 and unfortunately they should only be replaced in pairs, so an extra £600 on top of the initial bill.

I again didn’t question what the manager ttold me, I had no reason to disbelieve anything he was telling me. Well why would I? Im a valued customer who has been using this same garage for years. More recently I was told that BOTH of the callipers was actually damaged by the manager in error. I took what I was told with a pinch of salt, but the seed of doubt was planted in my head. I spoke with an independent mechanic who didn’t know me as I needed some clarification. To my surprise I was told that what I had been told previously was likely to be the case and also callipers don’t need changing in pairs as my car is only four years old. With this I went to KP mot centre to have it out with the manager, he was on holiday. I returned a few days later and shared my concern with him. He said the what I had been told was incorrect and that the piston on one calliper had retracted and wouldn’t come back out and the other had seized. Now I know that wasn't correct...

He changed what he told me previously. My car is computerised and tells me everything I need to know and there was nothing to suggest there was a fault, other than a service needed on my car. The manager denies causing any damage to my car but agreed to refund me £300 as a gesture of good will. I wasn’t thrilled about this as I had paid out £600 for callipers that HE damaged. But better than nothing! I agreed at his request to give him a few days to get the money together. I went back on Friday as agreed, he wasn’t there. I went back Saturday morning (9th June) to collect the agreed refund. He had written a short statement that he expected me to sign in agreement for the refund. I declined to read and sign any agreement, I went there to collect the agreed refund and I would have left quietly. Sadly it didn’t turn out to be so peaceful. It resulted in the manager phoning the police as I refused to leave the garage without the money he agreed to refund me. I initially refused to speak with the police, however he shared my phone number with them and they phoned me. I explained everything to them and read out the letter/agreement he wanted me to sign. The officer said he was trying to gag me and what he had written wasn’t a legally binding agreement, whether I sign it or not. I continued my right to peaceful protest until the manager agreed to refund me the discussed £300.

I can confirm that I was given £300 and I didn’t sign any agreement and I left with no further incident. It is not in my nature to cause a huge scene, but I refuse to do nothing. This review is not meant as a threat to this business, BUT as a means of sharing my recent experience at KP mot centre in Blackley.

Had my car mot and service done here, got a really good price compared to other garages. My car failed on small bits and they put it right during my service. Got to say very trustworthy guys and do a excellent job, car is running perfect, thank you!