Hometyre
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Hometyre
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User Reviews
Value For Money
Safety Tyre Report Wrong! Warning. Shrewsbury Home Tyre
Avoid this company at all costs. I encountered tyre damage earlier this year from a Pothole. they repaired the wheel but then messed with swapping tyres. They declared inaccurately on the tyre report that all tyres were good tyres and all of the correct Tyre Sizes. I have now just had an MOT fail for an incorrect tyre size, despite them confirming all ok. This should have been picked up when they did the tyre inspection, regardless of if they fitted them or not. I have a one year old baby and this is a compromise of safety. I am referring this to the Motor Ombudsman and DVSA. They are now refusing to pay for a replacement tyre despite confirming my car was sound, as Shropshire Council were liable for the damage. Home Tyre should not have produced a Tyre Report confirming tyre sizes and quality of tyre if they cannot conduct them accurately. I won't rest until this is resolved.
For clarity and to provide all of the details for any interested reader :
We attended this vehicle in March 2020, having been requested to fit a new tyre as a matter of urgency and in order to enable the customer to leave the RAF base he was stuck on and get home -quite literally just hours before the full March UK lockdown hit.
Upon arriving, our technician, noted that the car had suffered a severe pothole impact and that while the tyre was destroyed, the wheel had also been significantly damaged. Under normal circumstances, this would have had to have been replaced. The technician however, understanding the customer's plight and realising that a new wheel simply could not be sourced in the timeframe required, offered to take the time to manually reshape the wheel such that it could accept a new tyre and maintain pressure safely. This was not a simple process.
Having done this though, and tested it thoroughly, he moved the completed assembly to the rear of the car to avoid the customer suffering potential steering vibration over the 100+ mile journey home (at no additional cost). He also advised verbally and recorded that this was a temporary repair only and should be replaced as soon as possible.
While having extended the allotted booking time quite considerably at this point, he then carried out a visual check over the rest of the vehicle, checked pressures, and left to attend to further clients to which he was then late in attendance.
The tyre we supplied and fitted remains on this vehicle and is the correct fitment for this vehicle and was as requested by the client. The work the technician carried out was done so professionally, safely and above and beyond under the circumstances.
Some seven months later we're informed that the vehicle has failed an MOT because an incorrect tyre size has been found on the car. This is a tyre we did not supply or fit. Unquestionably.
Should there be a tyre mounted to the vehicle that is incorrect for MOT purposes, recourse should very clearly be with whoever the tyre was originally purchased from? We find it a little difficult to understand why demand should be placed on us to pay for this and equally bemused why the customer refuses to even consider speaking to the supplying business in this case?
We're sorry he feels so angry with our technician as he only ever worked to help the customer out of a difficult situation at the time.
Is it possible that the technician inadvertently misread a 9 as an 8 while looking over the vehicle? Yes it is. Human error can occur and he may have been more concentrated on the issues then in hand. However, considerable time and mileage has also occurred since he was with this vehicle and by rights, it should have been taken to have the wheel replaced as noted, so it's equally possible that it wasn't misread. Unfortunately that is no longer something that can be proven either way.
Rather than simply contact whoever actually supplied and fitted this slightly differently sized tyre, it is now suggested that we are responsible for actually paying to have it replaced!? A true shame how quickly a good and honest deed is forgotten it seems.
We therefore cannot accept responsibility - and subsequently pay out for a tyre provided in error by another party. The customer is not 'out of pocket' for any work we carried out and irrespective of whether or not an incorrect tyre may, or indeed may not have been present at the time, safety was not compromised at all. In fact, the only real safety consideration remains the wheel that was advised to be replaced.
We hope the customer decides to reflect upon the situation and be perhaps a little less vitriolic in his review of Hometyre. It is our opinion that he received the best and most considerate service possible at the time and at no stage has his safety - or pocket - been compromised by anything we did.
Awful Experience With Home Tyre Watford
Awful experience with Home Tyre. Had a brand new tyre fitted 5 days ago (31/07/2020), which was wrongly fitted on my new Range Rover Vogue and resulted in me being stranded on the M25 with a burst tyre (same one which was fitted by Home Tyre) When I rang Home Tyre they will not cover any expenses. I will be taking this further legally
Value For Money
Outstanding
I wouldn't go anywhere else - they are exceptional in service; pricing and the quality of work that is carried out.
They make everything simple and explain all and any work that is to be carried out.
pricing considering they come to where you are is brilliant.
Value For Money
Wouldnt Go Anywhere Else Again!
Ordered two tyres off them....ok so they came an hour early but thankfully I was in. However they were very polite. No faffing about. Got straight to it.knew what they was doing and had my two tyres changed and balanced within 30 mins! On top of that the prices are sooo good you have to come to these guys first! I am never going to a garage again! Thank you hometyre!!! :)
Value For Money
Excellent Service
Efficient service, easily arranged, very pleasant tyre fitter. Would definitely recommend. Probably could have got tyre £10 cheaper but well worth paying a little more to avoid the hassle, and with no spare provided with my car and only the use of the sealant kit to get me to a garage, that probably would have cost me more anyway.
Value For Money
Good Service
Just had a tyre replaced by Hometyre. They were £5 more expensive than the competition but I decided to go with them because of good reviews. Service was fast, fitter even arrived a bit earlier (as I had requested), friendly and informative, showed my step by step what he was doing and what.
Highly recommended.
Value For Money
Excellent Service!
Decided to give Hometyre a try after a couple of dissapointing experiences at a local tyre centre. Spoke to the friendly staff at the main office who arranged a visit to my place of work the very next day. Mark arrived and provided a very friendly and professional service. Will not hesitate to use Hometyre again, brilliant idea and excellent service.
Value For Money
Tyron Bands Fitted By Hometyre Preston
This was the first time I have used Hometyre and the service was excellent - from taking my order to completing the job. Brilliant!
Rob was very polite, professional and did a thoroughly good job. Rob took time to explain all about the Tyrons he fitted and even took photos of my wheels having the Tyrons fitted - which were sent to my iPhone.
I would not hesitate to use Hometyre and Rob again ... Especially when my 4x4 tyres are due for replacing.
Thanks again Rob for a wonderful service. John Betty. Blackburn
Value For Money
Tyres And Tyron Bands On My Caravan
Had New Tyres and tyron bands fitted by Hometyre. They came to my house to do the work, so no need for me to go to a garage. Sales staff were polite and knowlegable, the technician turned up on time, and was very professional. He also allowed me to watch the process and ask questions. The price was good. I will definately use them again and have recommended them to some of my caravaning friends..
Value For Money
Had These Guys Around This Weekend (after Checking
Had these guys around this weekend (after checking out review centre) and must say that I am amazed at the professional service they offer. Honest advise (I only needed 2 tyres instead of the 4 I had ordered) and very convienent as I had to work from home this weekend so I did not have to go out to have the tyres done. Don't know if you are allowed to add links but I have so tou can find them. www.hometyre.co.uk.
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