It's like dealing with untamed animals...

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Swinton Motorcycle Insurance www.swintonbikes.co.uk
★☆☆☆☆
1.2
5.0% of users recommend this
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JulianParge's review of Swinton Motorcycle Insurance www.swintonbikes.co.uk

“It's like dealing with untamed animals...”

★☆☆☆☆

written by JulianParge on 12/01/2012

These people are so rude and inconsiderate; I was charged £24 (fairly) because my direct debit bounced, but in the letter they sent me they said they'd try it again in 3-5 days (like anyone could have the money on their account in such a short period of time if it wasn't on there in the first instance), so they tried it again after 3 days and obviously it didn't work - I then called up today (on the 5th day) and tried to discuss it and make a payment; not only were they inconsiderate, but the girl I spoke to sounded like she didn't like men at all, she was so rude, so obnoxious and her tone was incredible, how can any customer be forced to put up with this kind of insolence? And how can a person like that be employed by anyone?

Anyway I ended up having to pay another £12 on top of my £24 (plus my monthly policy charge). - I would have been happy to pay all of this if the girl ("Katie") would have explained it in a more polite manner, rather than barking it at me like some sort of angry Rottweiler.

I don't know what their claim cover is like but it's definitely not worth the trouble, customer service is key to any business and I'd rather pay an extra £100 per year if it means I can talk to someone that has my best interests in mind, rather than their own or that of their employer.

Please avoid this company at all costs: don't let their prices, their fancy website or their advertisements lure you in. - You'd be biting on bait that's too big to swallow, and it will be REALLY uncomfortable.

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