Do not use Principle. I took van insurance with principle and told them I had 3 years NC. Turns out the do not accept car NC.. so my policy tripled to £300. Then I cancelled my policy and the wanted £186. please do not use Principle.

Dreadful company. Avoid. I have cancelled my single bike policy this morning and taken a multi-bike policy with CN. Principal were not able to offer me a multi-bike policy. The whole concept, of owning more than one bike seemed to be beyond them. If they are this difficult when I am trying to pay them money, how bad will they be if I need to make a claim? I spoke with 4 different people to try and resolve. Several hours on hold and 2 failed promises of return calls.

***Avoid*** READ YOUR T&C’s! My son bought bike insurance from this pathetic insurance company! When his bike was stolen off the drive they said they will not pay out a penny as his bike was within half a mile from the home address and wasn’t stored in the garage! If you have a garage at your house please read your T&C’s. If I could score in the minus I would! After making a complaint they said they would call me back to discuss! Obviously they didn’t they sent an email! I will be taking this up with the financial ombudsman. ******Seriously******* **Do Not take insurance out with this company*** ***************** AVOID ****************

I had insurance for 3 month before it got stolen!!! So not only was I £1500 down I then had to pay the rest of my insurance and a cancellation fee!!!! And they cancelled the insurance Rang them to see why I had to pay this amount to then be told they had passed it on to a debt collector on the 12th of February when they only emailed me about it on the 24th!!! They just don’t care and only want money from people I wish I would of read reviews before taking out insurance with this joke of a company

Poor infact the worst experience I’ve ever had in 40 years of dealing with insurance brokers take your money and then cancel the policy and charge you hundreds of pounds for the pleasure

!!! BE AWARE !!! DO NOT WORK WITH THIS INSURANCE BROKER, THEY WILL TAKE YOUR MONEY AND LEAVE YOU STREANDED I made an insurance to this insurer, I paid the first month (February 2020) ₤ 350 ( First mounth + deposit ), the second month on March 9th they charged my card with ₤ 267.14, and the next day on March 10th they canceled my insurance without for any prior notices. I only found out when my employeeur asked me why my van is not insured a few days after I called them to see what the problem is and why is it canceled and they started asking me for more documents prior to the ones I sent them at first when I made my insurance. I sent them the asked for documents in the hope that they will reinstate my policy, after almost a week of going back and forth with their support team which I had to explain everytime why I was calling and to tell them that I sent the documents and then they will go search for the email. And allways telling me that they need also a picture of this and that. And all of this to tell me that they have a new offer for me that is more that the first contract was closed for that is 352£/mo wich is miles apart from 267.14£  WHAT HAPPENED WITH THE INSURANCE FOR WHICH I ALREADY PAYED? I asked to give me the second payment back because i did not benefits from it, they told me that I lost that last payment those money and there is nothing to they can do. Making me the above stated offer that is high in comparison with the first! It is a company that deserves -10 stars for the review. I am now looking to pursuit legal action.

Charged me MORE to insure a 125 Yamaha than a 690 KTM SMC after selling the KTM and swapping the bike over on existing policy. £32 ontop of policy - £237 for the year for a bike I could insure for £95 elsewhere... So I asked to cancel - Turns out is £130 to cancel. So I'm stuck with them. They will not see a penny more out of me for as long as I live once my policy is up. AVOID AVOID AVOID. I cannot express enough how angry I am. Please don't use this company!!

Bunch of unprofessional idiots who are making full of customers They cancelled my policy without a reason and didn’t refund full money as I paid for year in advance They never sent my policy documents either Please avoid !!!! Please share too

Principal insurance took it on themselves to review my account and demanded documentation which was ok but then cancelled my policy after the relevant documentation was supplied and when asked to reinstate the policy said no but would start a new policy for me with broker fees and nearly three times the original cost and also with a veiled threat that no other insurance company would be interested in me because i had a cancelled policy !! They also offered me a refund on a policy that had 6 months to run of £20 !! My original insurance company were more than happy to have ne back and quoted me a really good price ( bennetts ) this has never happened to me before with over 40 years of motoring and a clean licence and full no claims !! The moral of the story.. Beware of insurance companies..

As explained above - mislead you, than invalidate, than charge fee for cancellation of £220 if you dont pay on the phone they send debt collecting agency. So just spent £300 on them and learned that been riding without insurance anyway for all this time. That it is my fault, owe them £220 and if dont't pay...been with RAC for years and had no issues...decided to go cheap and ended up paying all extra for nothing.

I'm not entirely sure how a business this bad is still operating but somehow they are. Offered me incorrect advice to try and help me save money. I took their advice and then required unobtainable proof!! Tried to cancel within my cancellation period and was told by 'Isla & Georgia' to ring back after a certain period as thats when the cancellation team is in. I did that and it fell outside of my cancellation period. I've been financially stung twice in 14 days by Principal Insurance, god forbid using them if I ever needed a potential payout.

Hidden costs seems to be this companies specialty. Called up from comparison site as they were cheapest. After chatting for about 30mins on details and finalising a price, at payment then said by the way there is a broker fee... Price was still, ok but click baited and deceived all the way to the end...

Took out scooter insurance with Ramdale. Then Rampdale sold out to Principal Insurance. When I sold the scooter and came to cancel my insurance, There was a refund of £82 due. Rampdale took £40 cancellation fee, and Principal took £40 cancellation fee leaving me with £2. Total rip off, legalised mugging. Never again!

Bin wiv thes for 3 yeas and iv swopt my inshrans to ova bik now ther wonting £295 to renew my inshras and wiring £80 to cansl a old bike I had 2 months a go thay ar money grappas and tak the Mik thay neva sed owt a bout cansling fees and thay told me I Hav no mor paymans to mak on my bike and then ringing me for money that I havat payd wen I Hav won't you'd them at all Eva a gen all that won't is to tak ya money and mess you a rawnd thay tak the mik and thay ant that chep to got a new qot for my bike it £89 chepr than them

I bought a policy for £269 over the phone. When a checked my bank account 15 days later I noticed they had charged me £309. I looked at the multiple documents they sent me. One quoted the price £269 and then right at the bottom of pages of another it said there would be a £40 fee for arranging. I was never informed of this at the time of purchase and it was hidden in the documents. I will be reporting them to the FCA for misconduct and possibly the police.

I have insured my motorbike for ten years and have never had any problem renewing this annually, nor have I had any claims. My last company became Principal Insurance Ltd so I stupidly assumed things would be the same. I have had so much hassle, they needed my full id and then some more. I am hoping not to continue with them as the customer service has been appalling - not answering questions and sending out generic e-mails - unfortunately I have already paid - more fool me, but it will be the last time. Should have shopped around first.

I have a claim with principle insurance on going since November 2015. My van was hit buy a jcb in a well known recycling yard in poulton, blackpool I was not in the vehicle at the time I was stood behind it and my van was pushed into me. Principle insurance did not fight the case for me as it is not my fault. I have spent more money trying to get in touch with them since. I still have a damaged van not road worthy therefore I can't go to work in it loosing more money. Top and bottom is principle insurance are the most useless firm I've ever come across in my life and strongly recommend anyone not to use them. Thanks for nothing