Grove & Dean Reviews - www.grove-dean.co.uk

★★☆☆☆
1.7 / 5
19% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Grove and Dean - www.grove-dean.co.uk - Ask a question now

Media Gallery for Grove and Dean - www.grove-dean.co.uk

Grove and Dean - www.grove-dean.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“terrible experience”

Written on: 10/11/2019 by Jsuggs (1 review written)

grove and Dean have charged me £55 for a policy that was not even issued and are now saying that it will take 8 weeks for them to review the case. DO NOT DEAL WITH THIS COMPANY there are plenty of far better and reliable companies out there… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“This lot really are the Ryanair of insurance, £55...”

Written on: 03/04/2019 by Dave123567778 (1 review written)

This lot really are the Ryanair of insurance, £55 cancellation charge because they put the price up even if you are within the 14 day cooling off period. You buy a policy from them through compare the market.com, only after you've paid do they tell you that you now have to ring them to validate it. ( What's the point of doing it online if you then need to ring them). So you then ring them, eventually they answer, you now have to go through all the questions you filled in online but now you've… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“grove and dean are brokers that concentrate on finding...”

Written on: 18/03/2019 by Boltonuc140 (1 review written)

grove and dean are brokers that concentrate on finding ways charge you for admin fees or premium increases. we were sucked in by the cheap quote and paid in full only to get phone call to say there is a problem with the policy. We did not declare a non fault accident from four years ago. No to worry we thought its a non fault accident from four years ago, that won't affect anything. Grove and Dean say this costs £76????? Ask to cancel than thats £55. So not had the policy for half an hour or… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“BAD”

Written on: 11/01/2019 by Alaina155 (1 review written)

Avoid this company they are very sneaky and underhanded, avoid them, worth paying a little extra for the peace if mind that you are not getting badly treated and are covered… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ TERRIBLE TERRIBLE STAY CLEAR BAD CUSTOMER SERVICE”

Written on: 10/11/2017 by Hensley148 (1 review written)

MONEY GRABBING THEY WILL CANCEL YOUR POLICY IF THEY FEEL LIKE IT AND YOU LOOSE MOST OF WHAT YOU ARE OWED STAY WELL CLEAR… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible customer service!”

Written on: 08/08/2017

If you ever try and call Grove and Dean (or Performance Direct as they are also known as) expect to be on hold for a long, long time. Seemingly the only line they answer is the one for new business. If you do manage to get through to one of their less than polite customer service agent just don't dare to cancel a policy because you will pay extortionate cancellation charges and won't receive any refund due to you for a long, long time. Avoid them at all costs!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“55 pounds for a policy that never even started”

Written on: 17/06/2017 by Jamison28 (1 review written)

I was charged 55 pounds for a car insurance policy that never even started I had to go through all of my details which had already been put in on line so what exactly was done for the 55 pounds admin charge?? I wish I got paid that much for less than 10 minutes work… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ripped off!”

Written on: 24/05/2017 by Stafford1967 (1 review written)

My husband and I have just cancelled our motor insurance policy after just renewing it last month,unavoidably we have had to sell the vehicle. We have been informed that we will only get a small proportion of our payment refunded....disgusted as we have only had a months cover! Watch out for this, its a Rip off They charge 15% of total cost and a £50 cancellation fee!! I also felt initially my complaint was not taken seriously, disappointed in the way they deal with their clients/customers… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“terrible - daylight robbery on admin fees”

Written on: 01/03/2017 by ArelyChaney (1 review written)

I have just changed my number plate regarding policy reference SMCB23TW02 and was charged £50 for what took only 30 seconds for your worker to change the details. I believe £50 is a ridiculous fee to charge for what takes 30 seconds to update your system. Updating my registration with Admiral was free. To charge me, a loyal customer of yours, £50 for a 30 second job, is daylight robbery. I would like you to please be reasonable, and waive this fee. If you do not waive the fee, I will… Read Full Review

Misty1960's Comment

Written on: 28/07/2017

Common theme going on here.......I was charged £55 for a policy that I did online for my 84 yr old father. The policy was not due to start until a fortnight after we had taken it out and paid for it upfront. As a mistake had been made with his date of birth they wanted him to pay a further £300+. So, we asked to vpcancel two whole weeks ahead of the policy being due to start! How did you get on with yours ? I am wondering whether it is worth contacting the financial ombudsman ?

Regards,

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Unbeatable ”

Written on: 23/11/2016 by TeaganStrong (1 review written)

Very impressed with grove and dean one of the best brokers I've dealt with. Unlike other insurance brokers I got the impression that grove generally care about their customers. We're also the cheapest i could find by far with legal and breakdown included for free I saved my self a fortune!… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Quick, cheap and easy, Great for classic cars!”

Written on: 07/11/2016 by harryjones123 (2 reviews written)

Have two of my cars insured with grove and dean and am really impressed by there competitive price when it comes to classic cars. Sales reps were polite and knowledgeable and left no stone upturned when going through my policy which meant i was fully aware of what i was signing up for… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Cheap insurers ”

Written on: 03/11/2016 by Milleryq374 (1 review written)

I have had my mk 1 golf for a couple of years now. I've always had trouble finding cheap insurance that comes with breakdown and courtesy car. I got told by onext of my friends who also owns a classic car to try grove and dean. He said he has been with them for a while and has always had great quotes from them. So I gave them a ring and they quoted me for everything that I wanted at a very cheap price. I was amazed and I would recommend them to anyone… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Enterprise insurance ”

Written on: 29/10/2016 by Moody334 (1 review written)

I've had insurance with Grove and dean for a number of years now. They have never given me any trouble and have never let me down. I then got a phone call from them last week and they said that enterprise was going bankrupt. I had no idea what that meant for me as I paid in full so I was afraid i wasn't getting my money back, but they explained it would all be refunded by the FSCS and they managed to find me an alternative quote for my car… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Enterprise insurance ”

Written on: 27/10/2016 by Moody334 (1 review written)

I've had insurance with Grove and dean for a number of years now. They have never given me any trouble and have never let me down. I then got a phone call from them last week and they said that enterprise was going bankrupt. I had no idea what that meant for me as I paid in full so I was afraid i wasn't getting my money back, but they explained it would all be refunded by the FSCS and they managed to find me an alternative quote for my car… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Motor home insurance ”

Written on: 21/10/2016 by Sampson127 (1 review written)

I brought a motor home last year and my insurance is about to run out. I managed to look on go compare and found grove and dean at the top with a very cheap quote. I'd never heard of them before so I was very careful with them. I did look them up before I contacted them however and they have not got great reviews so I was really uneasy about going with them. I decided I would and I was blown away by their skills and they even got me a discounted quote! This is just a quick well done to all the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“great service ”

Written on: 20/10/2016 by oaPope86 (1 review written)

when looking through the internet for quotes for my BMW I came across grove and dean. grove and dean were probably one of the best insurance companies I dealt with. they had great customers service, easily 10 out of 10!!! I spoke to agent on the phone, was a great service it was quick and easy thats all you really need was taking out any insurance!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service, unbeatable quote!”

Written on: 17/10/2016 by Johngrant123 (2 reviews written)

Have recently bought a new car and could not find a good deal until I found grove and dean. They offerd me a quote over £300 cheaper than anywhere else! After making an online quote I received a call from them shortly after to see if I wanted to go through with the quote and gave excellent customer service when talking me through my new policy. The whole process was a pleasant expirence and I would definitely recommend grove and dean to anyone looking for cheap car insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Car Insurance No refund”

Written on: 23/09/2016 by Spencer165 (1 review written)

I have a policy with Grove & Dean, A company they used went bust days after using them to insure me, I ring to get help as Ive got a new car arriving & they tell me there is nothing they can do, no refund from Grove & Dean, Not the insurance company or help from Grove & Dean as promised!! I quote what they said in a letter to me word for word, We have been informed that existing Policies with Enterprise Insurance company will remain in force at present. In event of liquidation of the company is… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Nightmare ”

Written on: 06/07/2016 by ggCobb418 (1 review written)

Out of all the insurance companies I have delta with Grove and Dean are at the bottom of the list. The attitude of there employees is disgraceful… Read Full Review

Ajay001's Comment

Written on: 15/07/2016

Same here the absolute pits of a service, backed up by their legal service who are rude, ignorant and unlawfull in their dealings with consumer rights, a company to avoid at all cost, I am glad to have realised this before continuing with the policy, as in the event of an accident I would have stood no chance of a resolution. Avoid avoid avoid this company

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Saved me 80 pounds ”

Written on: 17/05/2016 by qqHolland67 (1 review written)

Thank you I have been happy with the service grove and Dean provided. They saved me 80 pounds on my policy this year so I appreciate that a lot. I have reccmmended to my mum this year… Read Full Review

Report this review
Was this review helpful? 0 0
overview