Grove & Dean - www.grove-dean.co.uk Review

grove and dean are brokers that concentrate on finding ways charge you for admin fees or premium increases. we were sucked in by the cheap quote and paid in full only to get phone call to say there is a problem with the policy. We did not declare a non fault accident from four years ago. No to worry we thought its a non fault accident from four years ago, that won't affect anything. Grove and Dean say this costs £76????? Ask to cancel than thats £55. So not had the policy for half an hour or so and have the choice of paying money or loosing money. Anyway after a bit of negotiating we continue with the policy. Then we get emails claiming we are going to cancel your policy due to not providing NCB proof. Well, we did. The issue was simple, we got married last year and the name was different. Problem solved surely. No, they find another error this time, we were a 9 months out of the purchase date of the car. This racked up a £96 additional charges. This all comes about because they do not trust their customers and ask for a lot of proof. We were asked to provide a copy of our marriage certificate at one point.!!! At this point relations between the two parties are not in a good place. We decided to cancel. A policy that was originally quoted at £220 rose to £290 and been promised a refund of £240 we think we have done well. Looking at other peoples experiences and reviews others have been deeper out of pocket . They treat you with no care and have an almost arrogant pride in what they do. Pay a little extra and go with a well reviewed company to save you from the unnecessary stress and hidden costs.