Once loyal customer - not anymore

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eBike Motorcycle Insurance www.ebikeinsurance.co.uk
★★☆☆☆
1.8
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HudsonGallagher418's review of eBike Motorcycle Insurance www.ebikeinsurance.co.uk

“Once loyal customer - not anymore”

★☆☆☆☆

written by HudsonGallagher418 on 18/01/2016

I have been an eBike customer for nearly 10 years, however, I shall be one no longer.

As mentioned in other posts, this company has really gone downhill.

Firstly, they have removed the easy-to-use website functions to renew and amend polices, customer now has to phone expensive land-line number.

Secondly, when I tried to make an enquiry, presumably the only call-centre worker was on a break so I gave up.

Thirdly, I have just received a renewal ledger which has increased the compulsory excesses considerably, without me asking them to.

Said ledger informs me that my annual renewal has gone up by nearly £200, even though I have made no amendments or made any claims in the last year.

It is such a shame a great company has nosedived so precipitously in the last few years.

Please, on my advice, DO NOT buy insurance from this company!

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