Excellent until this year!

Devitt Insurance Services - devittinsurance.com
★★★★☆
4.2
From 734 reviews
83.0% of users recommend this

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Larkmeadow's review of Devitt Insurance Services - devittinsurance.com

“Excellent until this year!”

★★★☆☆

written by Larkmeadow on 06/07/2017

Very good company to deal with normally but let themselves down with my renewal this year. They wrote me a letter demanding to know within seven days why I had not informed them of an accident/claim that had been found on the records. The reason was, that it wasn't me!
I told them this (within seven minutes, never mind seven days)but did not even receive an acknowledgement, let alone an apology. This has left a bit of a sour taste and I'm not sure whether I will use them again.

  • Customer service

  • Value For Money

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Devittinsurance's Response to Larkmeadow's Review

Written on: 12/07/2017

We are very sorry to hear of the poor service you've received, this is not how we aim to conduct our business and we would certainly like to look into this for you. I have emailed you directly requesting your vehicle registration so that we can respond appropriately to your complaint.
Kind regards,
Georgina

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