BEWARE shockingly poor insurance company

I had the misfortune of accepting the cheapest insurance on a comparison web site, which was with Complete Bike Cover. 6 months into the policy I bought a new bike, Complete (who are only brokers) told me my current insurer wouldn't insure my new bike, but they couldn't explain why, (i went from a 2013 Z1000 to a Triumph Tiger 800). I would have to cancel the current policy and get a new quote. They were very busy in quotes so they would ring me back. Twice I was promised this and it never happened, so on the third time I demanded to wait and speak to someone. 1hour 20 minutes later on hold, I was told that I was due £133.00 back, and they would waiver the £50 cancellation fee if I took my new policy with them. Quote from them on the phone £340, whilst I was on hold I had tried the comparison sites, £165 was cheapest (no thank you, lesson learned) and with complete it was £270....When I quizzed them about this their reply was, sorry thats the quote, you are not classed as a new customer which is what the comparison site must be doing....Nonsense...if my current insurer can't insure me, and I use a different insurer then obviously I am a new customer. I basically decided to stand the £50 cancellation fee as it works out cheaper. Sorry I can't do that I will transfer you to cancellations.....1 and half hours later, I realise while still on hold the place shut half an hour ago at 8pm......Livid, and furious is not the word....