Appalling service these days

Carole Nash Motorcycle Insurance www.carolenash.com
★★★☆☆
2.7
From 216 reviews
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Rupert1965's review of Carole Nash Motorcycle Insurance www.carolenash.com

“Appalling service these days”

★☆☆☆☆

written by Rupert1965 on 26/06/2023

Your level of service has dropped off a cliff. I have insured with you for years. I think this is because calls are outsourced.
I sent pictures of my classic for an updated agreed valuation back in April since which time I have singularly failed to extract from you/your sadly incompetent overseas staff a letter confirming the valuation is updated or otherwise. Truly remarkable. I have even raised a complaint - that will take 8 weeks to respond to. Now into end of June and no nearer resolving what should be a pretty straightforward question. Hopeless. Truly hopeless and I still don't know if my classic bike gets nicked or totalled, I will receive it's true worth.
Think I will look at Haggarty for renewal.
Stamp line says something about The Care It Deserves - couldn't be further from the truth imo

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