Appalling service these days

Carole Nash Motorcycle Insurance
44.0% of users recommend this
  • Customer service

  • Value For Money

Rupert1965's review of Carole Nash Motorcycle Insurance

“Appalling service these days”


written by Rupert1965 on 26/06/2023

Your level of service has dropped off a cliff. I have insured with you for years. I think this is because calls are outsourced.
I sent pictures of my classic for an updated agreed valuation back in April since which time I have singularly failed to extract from you/your sadly incompetent overseas staff a letter confirming the valuation is updated or otherwise. Truly remarkable. I have even raised a complaint - that will take 8 weeks to respond to. Now into end of June and no nearer resolving what should be a pretty straightforward question. Hopeless. Truly hopeless and I still don't know if my classic bike gets nicked or totalled, I will receive it's true worth.
Think I will look at Haggarty for renewal.
Stamp line says something about The Care It Deserves - couldn't be further from the truth imo

  • No

    Have you made a claim?

  • Customer service

  • Value For Money

Was this review helpful? 0 0