Worst "dealership" I've ever encountered

SoManyBikes.com - www.somanybikes.com
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SCOOBY9R's review of SoManyBikes.com - www.somanybikes.com

“Worst "dealership" I've ever encountered ”

★☆☆☆☆

written by SCOOBY9R on 22/02/2016

I was all set to buy a Ducati Diavel Stripe at £10000, I put a holding deposit on the bike as I wasn't able to see the bike for a week as I work offshore. They held the bike no problem, I then travelled from Edinburgh to Manchester to have a test ride as I'd never ridden a Diavel before.
On arrival, once the salesman had finished on his call, 10 minutes. I was dealt with in a proficient manner, but was then told that as it was raining a test ride would be out of the question!! FFS! I'd done a total round trip of 460 miles and wasn't granted the promised test ride.
Not to worry though I loved the bike and we hammered out a deal,as a cash buyer I thought there would be some bargaining, negotiated waiving the administration fee£99 that was it on top of the derisory offer of £1500 trade in on my mint 02 R1, I was still not put off.
When asked about the possibility of fitting a Scottoiler the salesman confirmed my suspicion that his motorcycle knowledge was scant at best, "Oh not sure that's possible, we'll need to contact Ducati" Eh? It's a Scottoiler! Not a jet engine!
Still not to be put off I asked for a day to think about the deal and said I'd call back on Sunday.
I call back on Sunday, fully decided that I'm taking the bike, salesman was busy, message left to call to call me Asap, 16:50 and no return call!
Called again spoke to another salesman and by this time I'm mucho peeved off, tell him that this is not the way to broker a £10,000 deal and get salesman A to call back toot sweet! Salesman A calls back full of apologies, it's been manic! Too manic to seal a £10K deal?
At this point I'm having severe misgivings about doing any business, but I really want the bike! I ask salesman A to get back in touch first thing Monday, he doesn't so that's me decided, the deal is off! I call him inform him to refund my deposit as the deal is off "That's fine no problem thanks" I mean What the F! He's just lost the deal and he can't even be bothered to come back with some kind of counter or query as to why the deal is off.
I'd have had more interest from my local newsagents if I were to cancel my subscription to MCN than he mustered for an expensive motorcycle sale.
If this is what they're like buying the bike then God help you if you have any subsequent issues with it.
My advice avoid!

  • Ducati Diavel

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Somanybikes's Response to SCOOBY9R's Review

Written on: 20/06/2016

Reading between the lines, I believe I understand and I share your frustration, I too have missed out on a deal on something I really wanted.

To be fair using your own account you appear to have talked yourself out of the deal,

The chap you dealt with in your words “ I was dealt with in a proficient manner” is somebody that I have worked with for over 20 years and he will be grateful for your kind words.

Prior to you travelling down to see us, as part of the negotiation to buy the bike, we fitted two brand-new tires on your behalf in with the price, these tires had not had the opportunity to be Scrub in.

Brand-new tires can catch you out on a bike you have ridden daily even on a clear day, so a bike this size and power with brand new tires on a rainy day is a recipe for disaster something we mentioned in Conversations you had on the telephone before you chosen take the journey to us.

That being sed you had travelled considerable distance so I understand your frustration with the oldham weather.

With accessories to be fitted we would always consult with a trained mechanic or the manufacture to ensure you receive the best solution.

Finally as a company policy we find it best not to force a sale/contract, if you requested refund for your deposit this is done without question, over the years I've seen the dealerships forcing a sale and we are not comfortable in that type of sales environment.

If you was to give us a second opportunity I would happily deal with you personally to ensure the best experience.

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