Pre-owned Explorer Sale

Click here if this is your business
JS Gedge - www.jsgedge.co.uk
★★☆☆☆
2.3
From 3 reviews
33.0% of users recommend this
  • How wide is the range of bikes available?

  • Customer service

  • Value For Money

Click here if this is your business

GarethWBarrett's review of JS Gedge - www.jsgedge.co.uk

“Pre-owned Explorer Sale”

★☆☆☆☆

written by GarethWBarrett on 29/10/2017

I'd used Gedge before on a used sale, so should have known better when I bought a Sprint GT from them which had an inherent gear shift issue which they failed to address.
So back I went for another try; they had a high miler Explorer available, but all the dealer service stamps were present (from KS Gedge) so presumed it would be a solid bike.
The experience didn't start well when they reinstalled my Garmin Sat-Nav wrong within days and then when I asked them to check the front brakes - as I'd experienced some shudder and pulsing from them - I was told there wasn't a problem and this was just something I would have to get used to from a Adventure Tourer MC.
Well some second opinions resulted in the diagnosis that the headstock bearings had failed and the front discs were warped, though as this was now outside the 3 month warranted period and 'serviceable items' I had no form of recourse for the £500+ bill I am now left with; interesting that they had completed all the previous servicing and put an MOT on the bike when I bought it which should never have been certified or at least an 'advice' to check the brakes.
Lesson now learnt, not going back to them for anything, not even a T-shirt:-(

  • Triumph Explorer 1200 XC

    Model purchased?

  • Customer service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0