Worst company ever dealt with

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Joannenh's review of Funbikes www.funbikes.co.uk

★☆☆☆☆

“Worst company ever dealt with”

Written on: 01/05/2020 by Joannenh (1 review written)

The most awful company we’ve ever dealt with. Bought a £500+ electric motor cross bike for our young son for Christmas. On Boxing Day things started to go wrong with it!

Since then he’s only rode it on the garden at weekends for a total of 6 hrs and it has been out of action due to things breaking more than it has been ridden.
It has been returned twice for repair and although it’s clearly not fit for purpose fun bikes have refused to refund or credit note the bike even though it is well within warranty. Funbikes have even acknowledged that the repair work performed by their technicians has lead to further faults but they refuse to take any responsibility. Finally we had to nag with more emails and phone calls to get them to return the bike to us, to find parts are still not repaired on its arrival.

So we are left with a faulty, dangerous bike that is not fit for purpose and our very upset son still has no Christmas present.
We will be looking for a more reliable, honest company to replace our sons Christmas present to a safer, better quality motorbike. Leaving us very out of pocket.
Funbikes will not be receiving any further custom from us when we purchase other vehicles in the future and considering we have 3 young boys all into motorbikes and quad bikes, that’s many years of custom lost.
We have contacted trading standards and we will be taking the matter further.

As a company they are rude, have ignored our emails, not returned phone calls, have absolutely no morals and have not given us any satisfaction or confidence that this issue will not be ongoing. They make decisions solely to benefit their business not their clients, without any justification. Their products are cheap and poor quality and their customer service is atrocious.  

Unless you want to waste your money on goods that only last a day and are dangerous, do not buy from this company!

  • Child’s electric motorcross bike

    Model purchased?

  • Customer service

  • Value For Money

Donnaf100's Response to Joannenh's Review

Written on: 09/07/2020

We've just experienced their rude customer care service too.
Please no one buy products from this company. They are not honourable and do not care if your items faulty etc...We will be returning our product and take it as far as we can. Companies shouldn't be allowed to trade like this.

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Joannenh's reply to Donnaf100's Comment

Written on: 09/07/2020

We are still fighting for a refund, they ignore email after email, phone calls after phone calls. They have been reported to trading standards several times yet they continue to sell dangerous goods and rip people off. They are an absolute despicable company.

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Sammy1999's reply to Joannenh's Comment

Written on: 19/09/2020

I have also had problems with them selling me a bike with a faulty battery and now what me tobpay for a battery that was faulty from day 1 this problem has been going on since January they keep you going with asking g you to try this and that then bam the warranty runs out and they fob you off they are a joke

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