Shocking service, wouldn't trust them with a toddlers push b

KTM Duke 125 cc (21 plate <550 miles on the clock) was booked in for Warranty work by my Dealer as Fowler's were the approved servicing agent in my area.
Dropped the bike off Saturday morning for 0830 booking on the Monday.
Monday called at 1630 to say couldn't find the problem and had only tested the bike up to 60mph, I asked why not 70 as per the top national speed limit (should point out bike was in for struggling to hit 60-70 mph), her reply was "we don't have time to ride around everywhere" and then tried to hard sell me on the service as the light was on, 15 minutes of hard sell before she would accept I already had it booked in elsewhere I was told I had to "come and get it now as we don't have unlimited storage". I promptly reminded her they shut at 1700 and she had just wasted 15 minutes trying to bully me into an overpriced filter and oil change basically.
She huffed down the phone at me as I wouldn't tell her where I was getting it serviced and we agreed an 0830 pick up the next morning, advising her it had to be ready as I started work ar 0900.
Rocked up promptly at 0820, 2nd in the door and signed for and collected keys with a "bike is ready and waiting at the workshop" so off I went.
After trying to give me 2 other KTM's that weren't mine and after 20 mins of looking confused mechanic admits he is not sure where it is and goes back into the workshop to look.
I literally watched him through the open doors as he drags my bike out of a corner by the rear light cluster and brings it to me. I asked where the handover paperwork and inspection is and he just stares at me as if I asked him to mug his gran.
Before I can say another word he turns around and walks back into the workshop closing the doors.
I ride it the 10 mins to the office secure parking and get a proper look at it to find multiple pressure cracks around the rear cluster where he lifted and pulled on it.
Take photos and call my dealer who record and advise me to report to Fowlers ASAP so call it in with a promise of a Service Manager call back which comes after nearly a week.
As agreed send photo in and statement given over the phone (which I conveniently recorded). 2 weeks later and zero communication from the Service Manager not even a courtesy confirmation of receipt email.
Zero Customer Service, Zero Customer Care, Zero Communications Skills, Zero acceptance of blame accident or not EQUALS instead of replacing a light cluster at a few quid a small claims for criminal damage through wilful negligence is the path.
Fowlers I was warned about you by lots of people and they were ALL correct.