written by Kylee329 on 16/03/2017
Absolute shambles of Customer Service. We were re-mortgaging to them through a F/A, took 16 weeks for the underwriter who was a complete dimwit, to refuse on the grounds my husband did not have a contract of employment! He is self employed and has been for more than 10 years, he sub contracts to various firms, the latest one is personal Gross just under a thousand pounds per week for the foreseeable future. I have been employed for the last 29 years for the same L/A. She even wrote and asked MY EMPLOYERS if my job was permanent, in a letter not signed with only a Fax number. Our accountant has complained our F/A complained and we have. If he had a contract he would be employed!!!. Shocking level of intelligence. I had to provide my sons income, numerous bank statements, dating back to August 2016, business bank accounts for months and she tried to reconcile cash deposits. She should have just said within the same week, we applied , we do not lend to self employed people as our underwriters are too stupid to understand what a self employed person is. But also should have said we dont like self employed people, so no matter what, we are not going to lend to you.However now reading all the other terrible reviews about them, we had a lucky escape. Dont go near them!
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