Which? Mortgage Advisers Reviews

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Which? Mortgage Advisers

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Latest Reviews

★☆☆☆☆

“Slow, inefficient, uncommunicative. Avoid at all cost.”

Written on: 08/04/2018 by MalmesburyFamily (2 reviews written)

Torturous Which Financial Services remortgage which seemed to go on forever. Marred by poor communications, unanswered emails, no personal service, requests for duplicate documents because advisors could not be bothered to read their notes, blame attributed to the holidays and people not being in work and essentially poor accountability all round. No due diligence checks on the free legals which come as part of their recommended providers service. Complete abdication of responsibility for poor… Read Full Review

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★☆☆☆☆

“No Communication”

Written on: 29/01/2017 by Kellyuf392 (1 review written)

5 weeks after filling in fact finder, send 3 credit reports, and still did not have the respect to return my calls or emails. The agent I was using, he is absolute uselss… Read Full Review

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★★★★★

“Re mortgage advice”

Written on: 07/06/2016 by atkinson64 (1 review written)

Really happy with the service provided. We initially tried to undertake the process ourselves but found it to be very difficult and time consuming to assess the potential lenders against the key feature we were seeking. Commissioning WHICH made the process very straightforward and streamlined.The people we spoke to were knowledgable, pleasant and prompt. Well worth the money… Read Full Review

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★★★★★

“at every twist and turn 'Which' were there...........! ”

Written on: 13/05/2016 by Audrinah475 (1 review written)

felt throughout application process whatever the problem Caprice would calmly explain and deal with it if we were promised a call by a certain time it happened documents arrived on schedule an application for a bridging loan in your 70's could be traumatic our's was'nt..................!… Read Full Review

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★☆☆☆☆

“Very poor ”

Written on: 19/04/2016 by CamrynBowers295 (1 review written)

I approached Which to arrange a remortgage after reading mainly positive reviews. We were looking to increase our mortgage by £65k to consolidate a second charge and some other debt. I discussed with the broker and filled out some forms he sent me breaking down our outgoings and what we wanted to consolidate. He got back to me saying he was in touch with some relationship managers but wasnt holding out. He was actually quite communitive and told me he was waiting to hear back. A few days… Read Full Review

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★★★★☆

“Possibly as good as most brokers for selecting a loan.”

Written on: 17/04/2016

I only wanted to borrow around a quarter of the equity on a tenanted property that I already owned. The process was more complex and lengthy than I had expected. I think that 'Which' could have made it clear from the outset that I had to use a solicitor, already on the lender's panel. Eventually Which gave me a list of approved solicitors and I insisted on obtaining alternative quotations. I had the feeling that Which were pushing me towards one solicitor who proved to be twice as expensive as… Read Full Review

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★★★★★

“Just what I wanted”

Written on: 17/04/2016 by Kaitlin294 (1 review written)

Really good service, understood first time my requirements and my business. I'm really happy with the re-mortgage they have sourced for me and the speed in which it was completed… Read Full Review

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★★★★★

“Mortgage advice”

Written on: 16/04/2016

Excellent service throughout the process… Read Full Review

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★★★★★

“Excellent throughout, don't go anywhere else”

Written on: 16/04/2016

Superb service from start to finish. I would highly recommend Which? absolutely nothing to fault and exceeding all expectations. Their impartiality makes a massive difference… Read Full Review

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★★★★★

“Helpful and efficient”

Written on: 19/03/2016 by Micaelaa340 (1 review written)

Helpful and efficient start to finish. Talked me through everything and chased up the solicitors for me when the mortgage deal was expiring. Would recommend to family and friends without reserve… Read Full Review

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★★★★★

“The Best Result!”

Written on: 18/03/2016 by ChrisAHBowman (1 review written)

Our mortgage consultant was one of the most supportive people we have ever met. He worked diligently and often after office hours, to secure us a mortgage at the best rate, always viewing challenges as opportunities for solutions. Which also donates part of the fee to charity. Securing a mortgage is very difficult given the current FCA’s mortgage market review and I would tell everyone, please get a broker and for us, Which is the market leader… Read Full Review

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★★★★★

“Helpful, friendly and knowledgeable ”

Written on: 03/03/2016 by GuestReview0000 (1 review written)

I was immediately put at ease by the mortgage advisor's approach after feeling let down (and not good enough as some of my income is substituted by benefits as I look after my disabled daughter) by a well known high street building society. He very quickly found a fantastic mortgage deal for me that suited me and I could easily afford. I was then passed to a Para Planner who was wonderful. My solicitor was not the best at providing updates but the Para Planner chased my solicitor regularly so… Read Full Review

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★★★★☆

“Helpful and knowlegable”

Written on: 26/02/2016 by McElroy215 (1 review written)

I found our advisor at Which? friendly and knowledgeable. He made the whole transaction straight forward and efficient and helped me worked through the options available with regard to the re-mortgaging of my flat. Occasionally difficult to get hold of, otherwise a very easy and efficient way to conduct quite a complex transaction… Read Full Review

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★★★★★

“Highly efficient, friendly service”

Written on: 16/02/2016 by Gillespiewc82 (1 review written)

I was having difficulty processing my mortgage for a second home with my bank, so decided to try Which? Mortgage Advisers. From my first call, I felt comfortable speaking to the advisers and working through my preferences. They were much quicker to get back to me and process my application than my bank had been. They also saved me money. They knew which lender best suited my situation and handled all contact with the lender until I had the mortgage. I am recommending them to anyone having… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 16/02/2016 by HaydenPurcell (1 review written)

I used Which? Mortgage Advisers last year to get a mortgage and to help with getting the name on the deeds of my property changed. They were wonderfully helpful - prompt, knowledgable and great at dealing with all my (many!) questions and worries. I would absolutely recommend them to anyone. For a small fee they made the whole process of getting a mortgage as painless as possible - worth every penny… Read Full Review

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★★★★★

“Fast and knowledgeable!”

Written on: 13/02/2016

I was very happy with the service I received from WHICH?. I got an appointment very easily and they moved the whole process along quickly. They were very easy to talk to and explained things very clearly. They were up front and clear about their fees which I felt were modest at £500. I felt that I had access to the best deals available to me via my WHICH? Advisor and I trusted his advice. I struggled to get appointments and good advice from the three high street mortgage lenders I… Read Full Review

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★☆☆☆☆

“Waste of money. Would be better without them”

Written on: 03/02/2016 by obsidianaura (1 review written)

I approached Which because has a reputation for ensuring good customer service, so I thought even though it was a more expensive service we would be in safe hands as we are first time buyers. Things started well and my broker helped us book a rate and then we had our offer accepted on a house and our broker took us through the steps of submitting the relevant information, payslips etc. and organising a valuation. Which then took our first payment of £249 and then passed on to a new Broker… Read Full Review

Leegriffiths's Response to obsidianaura's Review

Written on: 03/03/2016

after reading this I am shocked that they even asked you for the second £250 fee that was due on completion.

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★☆☆☆☆

“Awful awful experience”

Written on: 29/01/2016 by KaiyaMassey (1 review written)

Spoke to an advisor for about 40 minites, she was really nice and I made an appointment to speak to her the following week during my lunchbreak at work. I booked a meeting room so I could answer all the DPA questions in quiet, waited 15 minutes and she didn't call. Quite unhappy as id informed her of the urgency, I called Which? again to try and get hold of this lady only to be told she wasn't available. Started speaking to the man who answered but this meant I had to start right from the… Read Full Review

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★☆☆☆☆

“Dreadful experience”

Written on: 25/01/2016 by RobDriver84 (1 review written)

When I first spoke to Which? I felt confident that I was working with a trusted adviser. This was my first mortgage so, whilst it meant spending additional money, I thought it was the right thing to do. The service was very poor. For a company that has made it's money through reviewing the market, I was astounded at how many barriers I had to resolve myself (computer says no seemed to be the prevailing mentality). I am a huge advocate of the Which? review website, but I will advise all friends… Read Full Review

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★☆☆☆☆

“Wasted 20 minutes of my life”

Written on: 08/01/2016 by Nancyr17 (1 review written)

Rang which, held for 19 minutes. Phone was eventually answered and I was told we are too busy to speak to you at present, give me your number and I will get an adviser to ring you back. Asked if I would have a quick chat and was told no, we have no advisers available. Was told I could ring another time. Quality service ??… Read Full Review

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