WORST experience ever (so far)

Guaranteed Rate Inc. www.guaranteedrate.com
★★☆☆☆
2.3
From 49 reviews
35.0% of users recommend this

  • Value For Money

Elvis415's review of Guaranteed Rate Inc. www.guaranteedrate.com

“WORST experience ever (so far)”

★☆☆☆☆

written by Elvis415 on 15/07/2016

I sit here less than two hours away from a closing and the title company does not even have the loan package yet. Because of this, I cannot go to the bank to have the money wired until I get the okay. Other than the customer service being fine from two of the "team" (the processor and another) the entire process has been poor and totally disorganized. I have had to send documents multiple times. The problem seems to be with the underwriters. My initial contact (the original loan officer) has been pretty difficult to communicate with. I know everything will work out in the end but I will NEVER recommend this organization to anyone. I hope to be able to file a complaint with the BBB as well.

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Betsrn's Comment

Written on: 15/07/2016

This is a continuation of the above review later in the afternoon. I was unable to complete my closing today due to how Guaranteed Rate dragged their feet this last week. It is now after business hours and because they were at least 1-2 days late with the closing paperwork, the papers did not get to the title company in time for me to wire the funds today. So, now I sit until Monday. This entire experience has been a total nightmare. There are way too many people involved in the individual process, and therefor, there are many mis-communications on the part of every part of the team. I could hear the frustration in the voice of the processor who FINALLY had to get the underwriter's manager involved to get this going. My loan was small and I am financially uncomplicated and this never should have been such a big deal. This entire experience has left a very bad taste in my mouth. I hope they sell my loan to a reputable financial institution because I certainly do NOT want to deal with Guaranteed Rate for the rest of my life! Rant over. My advice to anyone considering Guaranteed Rate is look elsewhere and go local. You will do much better. I have bought, refinanced, and sold 5 different homes in my lifetime and NEVER have I had the issues I had with this awful company.

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Guaranteedrate's Comment

Written on: 19/07/2016

We are disappointed to hear about your experience with Guaranteed Rate and would like to understand your issues further. If you can please contact our Customer Care Team with your loan information, we will be better able to assist you. We would love to speak with you and resolve these issues.

Thank you- The Customer Success Team

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Guaranteedrate's Comment

Written on: 19/07/2016

We are disappointed to hear about your experience with Guaranteed Rate and would like to understand your issues further. If you can please contact our Customer Care Team with your loan information, we will be better able to assist you. We would love to speak with you and resolve these issues.

Thank you- The Customer Success Team

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