2.3 / 5
35% of users recommend this
  • Value For Money

Ciara188's review of Guaranteed Rate Inc.



Written on: 19/01/2016 by Ciara188 (1 review written)

The only reason for the one star is because zero is not an option -

The day before the scheduled closing, the loan officer tells me there was a problem because 'the computer read the credit report wrong' and now they are denying the loan.

This happened one day before closing, after the loan was approved with no conditions except for title insurance, survey and home owners insurance. I am a out over $1000 in inspection fees and costs.

They are very sorry but there was an error reading the credit. Obviously the seller and and realtors want to murder me.

I asked for them to at least refund the application fee ($590.00) but they have no comment about that.

Also, the loan processor was giving out my financial data to unauthorized third parties. Unbelievable.

Guaranteedrate's Comment

Written on: 25/01/2016

Good morning,

We are very sorry to hear about your loan experience with Guaranteed Rate. We appreciate you giving us the opportunity to respond and address your issues. In order for us to investigate this issue further, please contact our Customer Care Team with your loan information. If you can please reach out to our Customer Care Team we would be happy to further assist and look into your case immediately. Again, we are very sorry about any inconvenience and look forward to connecting.

- Customer Success Team

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