Santander Telephone Banking

Worth system i have ever accounted. I rung them and i couldn't get past the automated voice which asks you for the telephone banking number because they haven't sent it me.

I get calls every few weeks asking me to confirm transactions on my Abbey Santander Credit card. It is a real pain, if i don't go through the whole automated message my card gets stopped so I don't have any option.

They call me about the same transations as well for the exact same amount and tell me they are flagged as suspicious! How can the same monthly transaction with the same company for the same amount every month be suspicious.

At the end of the call it says it will be noted on my account that these transactions are ok but obviously it never it. The worst thing is now i'm so fed up of going through each and every transaction I just confirm them all anyway, meaning if i am a victim of fraud I will be held liable!

I was the victim of identity fraud - trying to get through and record this to Abbey was a nightmare. The call system doesn't allow you to get anywhere without an account number . Once through they can't do anything, treat it as a joke. I have never been an Abbey or Santander customer and never will be after this experience. The organisation is a complete joke.

Terrible service, I keep getting cut off, once even heard laughing at the other end before they cut me off, are they just cutting people off for a laugh? Also, my account seems to get blocked nearly every three months due to some screw up their end, plus I've asked them twice to convert my account into a shared account and on BOTH occasions they told me it was complete, one took an hour of paperwork, passports the lot and even to this date, they have no record of this ever taking place! Hilareous.

After more than 20 years with Abbey I have finally had enough! They omitted to send my replacement card when the old one expired, causing me great inconvenience when I was booked to travel to USA the next day. Customer services apologised and I was given £50 compensation, but this does not alter the fact that the telephone staff as well as most of the branch staff are improperly trained and incapable of handling even minor complaints properly. Probably not the branch staff to blame, as they appear to severely understaffed. I have had several problems with Abbey over the years, but they are now worse than ever and I am in the process of moving to another bank (hopefully not out of the frying pan into the fire!!).

In conclusion, TO BE AVOIDED!!

Terrible Service with Abbey National Telephone Banking, no ownership of issues.

I have been an Abbey customer for 20 years and am totaly exasperated after speaking to your call centre abroad to the point where I will go home tonight and make a decision as to whether I should change banks for my own sanity. Please can someone tell me today is only a one off. The comminication barrier with your call centre in India is dreadful the english grammer is awful to the point I felt embarrassed for the poor girl on the other end of the phone, if abbey wants to keep its customers I dont think it's too much to ask for service where we can understand each other

Emigrating to the USA set up an account with a foreign currency exchange service. Due to the delay in using the regular debit scheme I decided to use the CHAPS payment method. Total disaster. First they say I need to send various forms of ID (fair enough after all I am in the USA), then I call them to check up and they have not received the information. So I resend the information, which I did yesterday only to receive a phone call from the CHAPS/Telegraphic transfer centre that they did not receive my fax. So I resend the fax with a copy of the confirmation of sending the original fax. If they had not of called my at 4:50 UK Time it would of been OK. The net result of this farce is that I am now 6 days (possibly now 8 days) overdue with my rent, and various other bills. If I could go back to the UK I would change banks immediately. But as soon as my visa comes through I will be closing my Abbey account and saying adios Santander.

Very poor telephone service. Over an hour trying to tell them that somone was taking money from my account via a cloned card. Had to call back five times as got cut off every time they tried to transfer me. Each time I had first to listen to a recorded voice telling me my money was safe with them! Fifth time I was told in no uncertain terms that they couldn't do anything as the fraud dept closed at 1pm. Unfortuantely they forgot to tell the fraudsters that so money will keep coming out until next saturday morning when I can ring at their convenience during their workinhg hours - which also happen to be mine. Stock, template, replies from every operator I spoke to. My guess is they are reading it from a screen. Goodbye Abbey National.

I disliked Abbey National Telephone Banking very much. I had to call them up 3 weeks ago to ask them why they had sent my new bank card to a branch over 100 miles away from where I actually live for them to tell me they cannot mail it to me or to a branch that is close to me. So i had to drive 100 miles to pick up the card which ended up getting eaten by the machine straight after. I went to the bank (where I live) and asked them to send another new card straight to my house. It got sent to the branch 100 miles away again.

I have rung them up again the person I got I could barely understand but he seemed nice enough he asked me to stay on the line and he will put me on the phone with the manager of the branch 100 miles away. 2 minutes later THEY HUNG UP!

I am not impressed and thinking of changing banks now.

This is ridiculous