County Estates Management

URGENT!! INFORMATION REQUIRED!! TUNBRIDGE WELLS BRANCH OF CEM. Has anyone out there had dealings with this branch , tenants /contractors. I am dealing with the Regional manager/ associate director of that branch 2000-2010 who is now the director of Westbury Residential Ltd. I have seen loads of negative comments about CEM but the branch is never specified. Any info????

This company is called WESTBURY RESIDENTIAL. Our service charges habe increased 400% in 12 months under this outfit. Luckily we own the freehold so they will be out on their dismissed pretty soon!!

Its such a shame, I worked for CEM years ago before they were taken over and we had such a good relationship with our office portfolio and now it seems its all fallen apart since it got taken over. I feel sorry for all my old clients many of whom became personal friends. Shame on your Peverel, we cared about our clients and youve ripped the company apart

please be aware that this compnay is now Malborough House. County Estate Management no longer exisits but after a break in at the weekend in my flat with no emergency number to callI realise that the same people working at CME are not working at Marlborough. These people are AWFUL, have no compaassion or dide of how to treat people. Do not buy/rest a property if these people are invloved

Do not use County Estate. There was no option to give them zero stars, so I have had to pick one stars for the ratings here. They are the most inefficient, unprofessional company I have ever come across. Our building was managed by them for many years and experienced gross mismanagement, lack of response to correspondence, problems processing insurance claims, issues continually not addressed, finances wrongly collected - this list goes on. Their staff are unmotivated and do not take responsibility for the properties they manage. We have moved to a new Management Agent (Urban Owners) and it is like a breath of fresh air.

What can I say that others haven't already stated on this site.I am in the sad position of not only being a leaseholder with them as agent but was once a contractor-and so where do you want me to start.I am also a professionally qualified person in the construction industry of over 20 years.

*I hear friends and family of staff doing works.

*Quick to make legal claims if we withhold payment.

*Works get repeated without consultation or advise if we are paying twice!

*We see the same old professional adviser charging extortionate prices for very little service and then trying to hood wink some of us!!

*We see staff claimimg to undertake professional diagnosis of problems they have no experinec for ie fire risk assessments.

* As leaseholder you never get to see, tender return documents, let alone maintenance specifications etc.

*I have been waiting 4 years to be paid for works I have done-no letter, e-mail apology. I just get 'we don't manage this any more it is not our problem'. However, they are quick to flash the professional membership badges and qualifications.

No matter the bright side is, I started to do my own block management and have now picked up 4 blocks in over a year, have proper procedures in place for tendering with contractors etc and think it is going to be a good year!!

Agree with all the other comments. Avoid at all costs. 1 star is too good for them. Beware they have now changed their name to Stonedale.

If you are thinking of becoming a contractor to this company dont. They dont pay, claim they have never recieved invoices despite having them when you call, they never call back and make up complaints and problems to stop paying. Also they lie about you to residents to cover up their own mistakes. These people are the worst clients I have ever known. DO NOT SUPPLY THEM

county estate management are now known as peverel om or om property management , talk about out of the frying pan into the fire . i know from first hand experience being a contractor that all the property managers want are back handers for the jobs , i am sorry but this is morally wrong and illegal , i have told these sharks to remove me from there contractors list as i do not wish my company to be linked to them in any way, after refusing to give them back handers the agreed to take me off there list to cover there own backsides ,DONT GO WITHIN 100 MILES OF THIS COMPANY ,

Being a contractor for County Estate, I can say they are the worst I have EVER worked for. I warn anyone thinking of using them to go elsewhere, and anyone who is using them to fire them. The complaints are endless for this incompetent company. Myself and other contractors can wait up to 5 months for payment, excuses vary from lost estimates/invoices, bank details/cheques misplaced, or just'it'll be in your bank next week'' story. Amongst other things I know that some (no names given) are receiving'back handers''!! I am extremely angry with this company and hope that something will be done to stop this from happening to anyone affected.