PetPals Pet Insurance www.petpalsdirect.co.uk

Disgraceful company. Claim to cover most illnesses and accidents, then refuse to pay out even when it is clearly covered by the policy. Been paying them for 10 years - feel totallyconned out of my money. DO NOT USE

My dog died on 30 October 2018. The day after, I called Petpals (they are also part of Pet Protect) to inform them and cancelled my policy. A few days later I received a letter from them confirming that they had cancelled my policy. I then discovered that 2 months later they took £531 from my debit card without my authorisation. So they have used my bank details surreptitiously to take my money. I have reported them.

Terrible company, no way near the cheapest out there, there cover is extremely limited, meaning it is almost useless...avoid these if you value your pets and your money.

Had policy 5 years never claimed - used an emergency vet when dog became very incontinent - paid for tests - sent off bill and turns out not covered - dog may be diabetic awaiting more results - can't claim a penny for a common older dog ailment - wish I had saved all those hundreds of pounds - not clearly stated. Even vet was shocked and disgusted -

Policy so restrictive might as well have not bothered having it and put my money in a savings account. Don't bother, they hardly cover anything and don't care at all when you ring up upset and worried about how you'll pay vets bills.

Disgusting company, do not use this company, had 3 claims not one was paid out, been with them over 10 years, they send you a booklet that is totally useless, they will do everything they can not to pay, I have decided to take my matter further, see what happens, do not use

I have now cancelled my cat and dog insurance - every time I have tried to claim they have come back with "not covered" - the staff are rude and patronising. My little dog was very poorly and was suffering from many different problems - he had tonsillitis, bronchitis, respiratory distress, possible thyroid problem and lots of swelling around his throat and mouth and cancer was a possibility- nothing was covered!!!! The women on the phone kept stating that my policy is very specific and when I pointed out that my policy says im covered for infectious diseases and the tonsillitis which developed into bronchitis is an infectious disease I was told that kennel cough is not covered because it can be inoculated against - what!!!! My dog did not have kennel cough!!

I've been paying nearly £20 a month of 4 years for my little Gizmo - I'm by myself and I thought I had peace of mind if he got ill - waste of money, I've had to find over £1000 to pay the vets - wish I had put £20 a month into a savings account!!!!

This company have very prescriptive policies that are unlikely to cover your pets' problems. In our case, the vet wants to do a series of diagnostic investigations to eliminate possible causes of our dog's fainting events but these will only be covered if the resultant diagnosis is one of a few specified illnesses. Don't put yourself in the position we are in, don't take out a policy with this company.

Thoroughly dissatisfied with the service received when I rang, gentleman rude and basically quoted the policy at me just stating although my dog had not been diagnosed previously they did not cover tests for arthiritis. The blood tests and Xrays cost in excess of £400 it wasn't worth the phone call! After being with them for over 6 years, 2 dogs insured, never ever placed a claim have decided it's time to ditch! Policy far to prescriptive.

Terrible pet insurance. Check your policy wording well, even my vet was shocked at the contradictions in the wording and list of what they do cover, this insurance is a complete rip off as they will find some loophole to not pay a penny for anything. My dog needed a £3000 operation, I called pet pals thinking he would be covered for at least part of this after paying around £20 a month for several years, only to be told by the uncaring person taking the call 'put a claim in if you want but we probably won't pay'. Of course I was in tears as his meant I had to find the money for my dogs operation, and asked what the point in me having insurance was, only to be told by the operator that 'there's not much point really'. Of course I put a claim in for it to be rejected. Just put he money into a savings account instead and avoid this insurers like the plague.