Budget Mobile Cover - www.budgetmobilecover.co.uk

Never had to claim but after a year they claim they sent a renewal notice to my daughters email address, which there is no trace of. I originally paid the first year up front via Paypal which apparently then sets up something that they can just take any amount of money at anytime??? They duly took out another years insurance despite my daughter no longer having a phone and no agreement from me to take the money.

I contacted them and they agreed to refund the money as the policy wasn't even due for renewal for another month, 3 - 5 days for the refund I was told.. 7 days later I contact them again after no refund.. oh it will be 3 - 5 days I am told.. well its already been more than that.. so they are quick enough to take your money, even when its not due, but getting your money back for an "administrative error" seems a little more difficult.

I would either not use them, or make sure that when you pay them it is done by a means that they cannot then take further money without your agreement.

My phone broke 7 weeks ago, it's took 5 weeks to establish that my claim was valid! I've paid premiums and my excess and sent my phone to them and 7 days later have. I response and no phone. Says on their website 24 hour replacement but mines not even 7 week replacement. I've had to go to the ombudsmen over them as they refuse to let you speak to their complaints team or managers

Paid for cover on 3 mobiles , they use every trick in the book to get out off paying a claim

....DO NOT USE

Don't buy it! I have been paying for this insurance almost 2 years now, and I wanted to claim on it for the first time a week ago, because I accidentally dropped my phone and it's not working. I filled out the claim form and immediately sent the proof of purchase to the automated email that was last Thursday. Since than I've been waiting and nothing happens. Nobody contacted me and now they changed my status to "Awaiting documents from you", but I sent everything already. With other insurances you get sorted in a couple days... don't buy this cover. I will probably go to the Financial Ombudsman Service. I already paid them more than a 100 pounds. This is not what I expected.

I JUST WAITING FOR MY NEW PFONE TWO WEEKS AGO.AFTER I WILL CANCEL MY INSURANCE FOR SURE.

VERY SLOW PROCES.

This company refused to pay out for my damaged iPhone 5s due to it being water damaged, by saying the iPhone was over 12 months old before I insured it with them. This was because I was insured with EE previously, then I cancelled with them to go with this company, big mistake!!!! Not only now do I not have a working iPhone, I've wasted £5.99 over the space of a year and a half on a phone that wasn't even insured! Absolute joke!!!!

Took more than 2 weeks of sorting my claim. told me the excess of £50 plus (if monthly payment) hidden excess of the remaining months into your policy. So if you have 5 months left into your policy, you have to pay £50+5 months of your premium into the excess. Not very happy!

i lost my ipad air2 in underground,as soon as i made my claim, i sent all the documents but never received any email or phone call for few weeks, each time I called them they lied to me and they said we haven't received your document, after sending more than 10 email I sent the documents by post but no any respond again, made a phone call again and again, after 2 months they rejected me and said we can not process your claim , i was paing £6.50 mounl. i had bought my ipad from uk amazon website and i had receipt and also i reported to police and lost property office and i had victim card, but they rejected me

really poor customer service, waste of time, waste of money, completely useless company, it's a trap

The claims process has been a joke.

Spent over a week to try make a claim with them sent all relevant paper work needed and had to chase daily. When finally given a quote to repair it's as much as it would cost the mobile provider to repair and give back within a day. Waste of time and money, complete hassle.

All of the positive reviews on this site are from people that have not had to claim. This company literally will do anything to get out of paying out. I have been paying my premiums for almost 2 years and recently lost my phone and made a claim for it. Their claim process was a shambles. At first they tried to reject my claim saying I had already made one..No I hadn't! They wouldn't accept documents as proof. They eventually sent me out a phone..It was reconditioned and faulty. 5 days after receiving it the phone completely stopped working. They have tried to blame me for this, despite the fact I have Samsung backing me up. They will literally lie about everything and the 'biggest manager' (his words not mine) is utterly rude, condescending and will not let you get a word in edgeways. I'm now left with a faulty unusable phone. I have written negative feedback on other platforms and they have had it removed so they can keep ripping people off! I have reported them to the Financial Ombudsman, the FCA and Trading Standards. DON'T WASTE YOUR MONEY!