State Farm Car Insurance

I hit a deer in my 87 Cutlass and totalled it, so I went out and bought a Tahoe. When I switched the State Farm Car Insurance policy over, my agent recommended I file a comprehensive claim on the Cutlass, which wouldn't and didn't raise my rates at all.

My family has been insured with them for almost 20 years. My mother recently got in an accident when her tire blew on the freeway, and someone ran into her. This person owned a business and was claiming for more than what our policy covered. However, State Farm car insurance were horrible in handling this matter. They switched rep on us in the middle of the claim with no explanation as to why. The second rep was extremely unhelpful. She would cut us off during a conversation, assuming she knew the questions we were asking when she didn't. State Farm didn't go out to investigate and take pictures until a couple of months after the accident. The person was claiming that his tools were damaged, approximately 60+ pieces, but State Farm only took pictures of TWO! The whole time, the rep kept calling us saying we're gonna have to take care of the additional claim that is not covered by our policy, and pretty much didn't bother questioning all the other persons claims. The claim is still not resolved, but I'm changing my insurance after this. I pay good money to State Farm so I don't have to deal with this type of stress.

State Farm car insurance are very helpful I received a great service. Claims have been handled quickly with concerns for customer satisfaction. They are people oriented and very friendly.