MasterQuote Car Insurance

Terrible experience, tried to get a quote to change my car via telephone after over an hour on phone they said would call me back. Never got one, I then needed insurance ASAP so I could collect my car from garage. I ended up doing it via the master quote portal which the price seemed expensive, this prompted me to call them up in first place, agent said they could probably get it down cheaper. Fast forward to next day and dealer told me I needed to show 12 months insurance. I was forced to get insurance with another company. I’ve rang up master quote on 6th November to cancel the policy but the agent said they would need to work out how much refund I was due back and was promised a call back. Two weeks later and after several calls back they have still not cancelled my insurance. I managed to speak to a customer advisor on 19th November and said he could only cancel it from the 19th even though I requested cancellation on 6th November. Terrible customer service and attitude from the agent, who had the cheek to say I was obsessive. I suggest master quote revise the call log to see the facts! Master quote have even sent me a renewal for the insurance despite all my cancellation requests! Ombudsman here I come! policy holder FYI masterquote

Have just been charged nearly £50 to cancel a policy with 2 months remaining - absolutely appalled. I will never use this company again- avoid!

Do not touch this company!!!! I don't know how it's still going.. Shocking customer care, staff haven't got a clue what's going on... Nothing but aggravation and mistake after mistake.... Steer clear!!!! This company should close down... DISGUSTING.. If I could mark it -10 I would!

The worst car insurer ever. Poor communication and customer service. Even though I had no claims proof, I ended up with them sending me a bill of £900... the initial quote was £300. Avoid as otherwise you will end up with a bill of £300 when trying to cancel- yes even if you are paying in instalments. Horrible!!!!

We purchased car insurance at £215.74 and paid in full, sold the car and was informed the cost of insurance to the date of cancelling was £113.92 (acceptable) but the cancellation fee was £75.00 (unacceptable) and we would get back just £26.82.

£75.00 just to sort the admin out to cancel??. Now if only they had been reasonable here we would have insured 3 cars.

If the management read these reviews then they need to take notice of what a low standard of business they are providing, without customers/clients, you have nothing.

Will it end here? no, I will take the matter further

I bought a VW campervan 12 years ago and insured it with AQUOTE insurance for 7 years, fine. I then sold the VW and bought another campervan and transferred my insurance to it for 5 years , no problem. I then bought another campervan of the exact same make and model only a year younger and went to transfer my insurance only to be told " I AM SORRY BUT WE DO NOT INSURE CAMPERVANS" although they had insured me for 12 years so far. I was then told that my policy would be cancelled from midnight on that day and that the cancellation fee of £75 would be waived as it was their mistake. I got insurance from elsewhere, 10 days later checking my bank account i discovered that they had taken a payment of £24.16 so I cancelled my credit agreement with the the credit company they use and phoned them to see about getting a refund only to be told that the payment was for the time that the vehicle was still on policy and that I still owed them £45( loads of expletives here)and they would not release my NCB ( of which I have over 30 years) until it was paid in full( more expletives). So effectively they got their £75 cancellation fee for a policy which they cancelled, by holding my NCB to ransom. I still don't know what the £45 was for. So for 12 years I was using a vehicle on the road with no insurance because " THEY DO NOT INSURE CAMPERVANS". DO NOT TOUCH THEM WITH A BARGE POLE THEY ABSOLUTELY SUCK. P.S check who you are going to insure with is not affiliated with this company in anyway as it is MASTERQUOTE you will deal with when it hits the fan.

REMEMBER

STAY AWAY

House insurance renewal email from Master Quote stated that to review my house insurance I had to log in to my master quote portal. Went to the portal attempted to log in using my email address and password both of which were not recognised.

Only option left was to phone. Explained the portal problem and told not to worry the renewal policy details would be read out to me. The renew content options read out just kept getting longer and longer to include car breakdown,lost keys and other item none of which I had asked for. When I said I just wont the quote for my household insurance renewal the sells pitched stop and I was quoted a figure 300% higher than than my previous year.

How strange the portal did not recognise my email address when they had emailed me in the first place and what would have happened if I let the renewal automatically renew.

This company is beyond disgraceful.. Company staff untrained, which is dangerous when dealing with insurance!!! Manager never available to deal with problems, you get promised call backs, and NOTHING!!!!!!! Save yourself the heart ache, AVOID THIS COMPANY. How this company still functions is a total miracle"!! I would give It no stars for their uselessness, inefficiency, undertrained staff and rude!!!!!!! STEER CLEAR!!!!! PLEASE PLEASE AVOID, IT'S LIKE THE MUPPET SHOW...IF YOU CAN EVER GET THROUGH!!!!!!

Trying to cancel my insurance was an ordeal. I rang on the Monday to be told everyone was busy and I would get a call back within 48 hours. No call back within that time so I called back. I tried to pay their rip off cancellation fee there and then it didn't work so was sent a final bill which was different to what the person on the phone told me. I paid what they said and now today I have received a letter saying immediate payment is required of £0.00 and if they haven't received it by 29th March my account will be submitted to their debt collectors and they estimate that the additional costs of recovery will bring the balance to at least £25.00. I will never use these incompetent idiots again. DO NOT USE THIS COMPANY.

Avoid, avoid, avoid. I called in December to cancel my policy as they automatically renewed without sending me any confirmation paperwork. When I rang to cancel they told me I could cancel but that I would have to pay December, which I accepted. In January they took the monthly payment out so I rang them again, they then said I would have to pay £96 as an early cancellation charge, even though they had taken an additional month's payment from me. There was no arguing with the extremely belligerent call centre handler and when I asked for the Manager to call me back, they didn't and just sent me a final payment notice, warning me that I would have to pay £147 if I didn't pay within a week. Absolutely disgraceful company who no one should EVER insure with.