Debenhams Car Insurance

If i could give this insurance less than 1 star i would.

!!!!DO NOT TAKE AN INSURANCE WITH THIS COMPANY, PLEASE !!!!

I had my car stolen after a night shift and it was never recovered, so i had to claim. I was told by the person I dealt with that debenhams insurance that i'd lose my one year ncb as i was mid second policy. However, speaking to the theft department my NCB goes down to 0. Which was increased by insurance policy to 2100.

In addition to this the in house engineers that valued my car have valued a 2015 ford fiesta 1.25 at £4000, despite valuing the car at £5000. 

I'd advice anyone to avoid this insurance company, from a mile away regardless of the price.

Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your questions. I will not ever consider again ever, I have had a lucky escape, imagine if I had to claim. They can't speak properly on the phone and they are rude and unhelpful.

Absolutely disgusting service, not to mention the pricing! Quoted me £85 per month for insurance then changed it to £145 (for third party fire and theft cover). I can't afford this yet they want to charge me £187.77 to cancel the policy! Don't ever use this service.

Chose these through go compare. Unintelligible phone calls received and then multi email contacts repeatedly asking for personal details. Tried to cancel three weeks before receiving letter informing me that they wouldnt honour the insurance and that the policy was to be cancelled. In addition even though I had requested cancellation I learnt that I would be charged £110 to cancel.

Absolutely disgusted and will actively disuade friends and colleagues from using this company.

Can find nothing to recommend this insurance company

Extremely disappointed at the service received charged an additional

Fifty pounds because of error on no claims 13years instead of12

A terrible way to treat a77 year old you should be ashamed will not

Recommend your company to anyone.

Policy no.231/06288/004380.

Alexander Ralston

I renewed my contract. No documents were sent. I've phoned three times, and emailed twice. On my fourth call I get put on hold for 20 mins. The documents get sent through 9 times in 1 minute. I don't get the £50 cash back offered. The amount I was quoted was less than I paid. The call centre is obviously not UK-based and they couldn't be less helpful. I want to cancel because I don't trust them.

DO NOT BUY FROM THIS RUDE COMPANY.

I received a renewal quote which I needed to amend. I called the customer service helpline, once the agent picked up and began asking about the security questions he became very very rude. He asked me and the policy holder the same question 6 times. Buy this time I was very angry buy his questions and manner of tone and asked to speak to a manager. He also didnt seem too interested so asked for his name and his manager (director). He then asked if i would like to purchase the policy..........NOOOO WAY!!!! I am waiting for the complaints team to call me, im sure they wont.

Very rude customer service, its a good thing ive not needed to claim for something and needed to call them! they would probably put all blame on me!

Worst staff, worst contact centre!

Always saying we will ring you back as the system is down, every time.

Rude, patronising and can nearly understand them.

Absolutely shocking service would advise anyone away from these.

Had a sporty hot hatch and cost a bomb, sold it to a diesel family car that was sensible and only £10 cheaper.

Joke of a company.

STAY AWAY!

Is rubbish poor service thank god I never had a claim with them a rip off company

I had to send off for my licence which takes upto 3 weeks and made them aware of the situation but they still asked for my licence number. So after searching for it online i phoned back and because my new licence hadnt been registered yet they still cancelled my insurance. Unable to get to work which may result in me losing my job and home. How these people sleep at night is beyond me. Pathetic. Reason they are cheap is because they take your first payment and then throw hurdles in your face. I seriously hope these pathetic "people" go out of buisness!!!!!