Autosaint - www.autosaint.co.uk

Absolutely shocking!!!!! So unprofessional and careless. I was with this company for a year never missed a payment of my direct debits with them and was overall good to them. I wanted too change my address and I asked them how much more it would be monthly. They didn’t answer me for a numerous amount of days and without any notice they cancelled my policy with them because of the New address I wanted and only gave me a weeks notice! This has now effected me getting a new insurance as there the ones who cancelled me. Also because they cancelled me they said no more direct debits would be coming out they have charged me again even though I’m not with them! Absolute joke wouldn’t even reccomend them to my work enemy.

Customer service constantly threatening my daughter on canceling her policy due to numerous emails of proof that they can’t find!! Log book needs to be in her name why? This is not proof of ownership only registered keeper not a legal requirement for insurance

Disgusting service do not use!!

Keep well away.

Demanded 350 to change v5 document from me to son at same adress.

Discusting firm.

Dont go near!!!!

Shocking service and flawed business model! I was looking for insurance for my son's first car and used the Meerkats to find AutoSinners. Having proceeded to payment on the website, I was not made aware a black box was involved which was my first concern. I then read the trust pilot reviews on this company and subsequently had reservations about using them, so I decided to cancel. They then requested £180 for the black box which fortunately hadn't yet been fitted plus a £60 cancellation fee. I then had to wait exactly 30 days to get my £1,200 pounds refunded, which is ludicrous, why charge a cancellation fee and then make customers wait that long to get their money back? Imagine I had no other means of paying for alternative car insurance and then had to wait 30 days before I could drive! Anyway, I managed to get the same cover via Hastings Direct with NO black box for only £200 more, which is well worth the peace of mind and hassle free driving. My son is looking forward to an unhindered no claims bonus next year!

Never told at start of premium that changes would be made to purchasing additional miles, which I've disputed is a breach of contract which I have contacted trading standards about. Now means an extra 1000 miles could cost up to £250. Already pay ridiculous amounts for my premium each month and now I have to pay even more on top just to m car whilst worrying constantly about exceeding mileage. Also claimed I had driving convictions and a modified car listed on my premium when I don't have either. Definitely wouldn't recommend! Steer clear!

Purchased young drivers insurance policy for my son - reasonable premium. Then added myself as additional named driver - they charged £60 admin fee in addition to the new premium, refused to justify the charge - terrible customer service and negative attitude.

They attract customers with cheap premiums, then slap on the extras and admin fees.

Avoid.

The agent on the phone was very clear and concise and very helpful. I have already passed details to other new drivers about your policy. It was quick and easy to arrange although the scripting is rather lengthy but I suppose necessary. I like that the insurance comes with a black box which is also peace of mind for me that my daughter knows her driving is being monitored still.

My daughter, a new driver and poor student used this company as I wanted the safety of telematics. As with most insurers the small print of additions "fees" needs to be understood. This particular company it seems are acutely overpriced and greedy. These disgusting bottom feeders prey on the vulnerable new drivers and the policy ends up costing far more than you may think. 10% of the policy to cancel is quite disgraceful and unjust.

Steer clear.

The customer service is dreadful. Every time I called something different was said. They wouldn't back me in a claim that wasn't my fault, someone reversed into me while I was standstill clearly not my fault but still wouldn't back me.

Told me I had to claim on my insurance. All they want is money off young drivers who are unsure of the system. Disgusting. Would not recommend!!!

Really helpful staff when sorting my return premium for no claims bonus. Good For first time buyers.