1stquote.co.uk Car Insurance

i have been with this company over 10 years they have taken money out of my account without my consent i told them i wanted to cancel they told me they would sent me a 500 pound cancellation fee and all i asked them is to redo a cheaper quote so i am stuck with paying 450 per year when i can go somewhere else and get it for 150 per year what to do not happy

This company seems to be in business of extracting extra service fees rather than of offering insurance. Stay clear.

I bought a new car almost at the end of my policy (fortunately for me) and they didn't want to change my police. Hard to talk to them, an idiot girl said 'it takes 24hr for a call back', I called them after couple of hours and I have been told it takes 48hr for a call back, it is just a joke. I had a renewal by post and the price of the new policy was more then doubles then the previous one. Avoid them!!!!

I purchased insurance through ASDA insurance and everything was ok until I enquired about a quote for changing my car.I could never get through and when I eventually did get through I was always told that the department was too busy and that they would take my information and ring me back, this happened 5 times and I never received a call back - disgusted i cancelled and simply bought on line with 1stQuote who I had been insured with previously, were based in Romford and had given me an excellent service before. After a few weeks i realised that i hadn't received any documents from 1stQuote so i rang them to see where they had got to. I was continually cut off or being answered and put sytraight on hold or being told they were too busy and that they would call me back, this sounds familiar i thought. To my horror when i eventually told my story to a young lady at 1stQuote i found out that they had benn moved to Colchester by Capita,lost all their experienced staff and were being serviced by the same people (BDML) who service ASDA, the young girl even said "the managemnet here are a joke and don't care about 1stQuote" - I could not believe my luck - i was back with the same muppets i had cancelled with in the first place.DO NOT INSURE WITH ASDA OR 1STQUOTE as their customer service team in Colchester is a disgrace. I am contacting the head of ASDA as well to make them aware!

1st quote are a complete joke!! do not take cover out with them! i decided to change cars and get a quote for fully comp and it was cheaper to go fully comp then third party on my new car, which was triple the amounbt what i paid on the current car i had! so i went to a whole new company (flux direct) who seem ok, but they needed my no claims proof this was now 3 months ago and 1st quote are still with holding this from me even though i have paid the cancellation fee!! as a company they show no professional qualities and have no idea what they are on about! they only want money! every time i try to ring them it takes me at least 40 minutes to get through! which by the time i do i am usually told that the people i need to speak to are unavailable out to lunch or gone home!! i do not see how they can call themselves an insurance company! they shouldnt be allowed to be any kind of company!

COMPLETE JOKE OF A COMPANY!!!!!! DO NOT USE THEM!!!!!!

I wouldnt even give them the one star rating!!!

The company has just one aim - to make money. Customer service and satisfaction do not come into it at all. They want your money, and will tell you what you want to hear to make you part with it.

OK, their quotes may be cheaper than a lot of others and this is fine, until you have to make a claim. There were, when I left, 5 people working in the claims department. 5 people to service a client base of several thousand. Is it any wonder you wait for months to get repairs authorised and claims settled?

The quotes staff are little better, in the motor department there are around forty staff members all trying to reach target figures, and be the best selling salesman for the month. To achieve this aim, they will assure you your policy has breakdown cover, when in fact it does not, that your vehicle is garaged, alarmed and will do less than 5000 miles a year, regardless of the true facts, in order to beat your best quote.

If they do persuade you to part with your money, your credit card number will be written down, and passed around the office until it reaches someone qualified to take the payment.

You will be very lucky if your documents are sent to the right address, and if by some miracle they are, the likelihood is that your details will be wrong anyway.

And don't even think about complaining, you will be left on hold until they think you have given up and more than likely cut off.

In short. Steer clear of this company. Believe me, I know!"

if 1st quote were the last insurance company left on earth i would not get insurance with them.it should be customer disservices. avoid this company at all costs they will take your cash and loose your hard earned no claims and if you ever dare to leave and go someware else you will probably never see your no claims proof. to be blunt 1st quote will f**k you over and over and over..warning to bikers too stay away from 1st quote its the smartest thing you will ever do.

29 phone calls still waiting for my no claims cert'

this is a company not to use

Hi all. Whatever you do DO NOT insure with this shambles of a company. I had the pleasure of working for this cowboy outfit. Documents are never processed. All they want to do is rip you off. They will automatically renew your policy on the same credit/debit card you used last year without asking your permission. The majority of staff are 16yr old school leavers who have no knowledge of what they're selling. Your credit/debit card number will be written down and passed around the office. They will add extra insurances you do not need, just to hit targets. Their cancellation charges are beyond belief. I worked there and believe me, there is NO WAY I would recommend anyone to insure at 1ST QUOTE. Not even my worst enemy. If you do, you WILL regret it!

DO NOT USE WORSE INSURANCE COMPANY EVER.

Never recieved policy docuements. The people that work there have no intelligence and just tell you they are being sent two months later I have had to give up I have never recieved them. It really does make you wonder the service you would get if you did have to make a claim. DO NOT BE FOOLED BY THE PRICE YOU WILL GET NOTHING BUT HARD WORK IF YOU GO WITH THIS COMPANY!