Hiscox Business Insurance

I have been with HISCOX for several years without claim when half way through my premium year they informed me they no longer wished to cover me and that all my previous years were also uninsured as it was a Claims Basis PI policy. I explained that nothing had changed since my last renewal and that if they cancelled no one would re insure me as they would think something was afoot.

I am totally shell shocked and wonder how I can now trade as a Surveyor.

We recently purchased business insurance from Hiscox. We are a virtual company and told the agent that our owners live in Montana but that the company was registered in California. She said we should use the address for where we are registered so we did and we went ahead and purchased two policies. Less than a month later, we requested a change of mailing address so that paperwork would be sent to the Montana location only to be told that they do not write policy for Montana and we were not covered and would have to find a new insurance provider. After much back and forth for clarification, we cancelled the policy. When we received the "refund", our premiums had been discounted, we did not receive a full refund. Somehow they justified keeping a portion of our money even though we were never covered, had the policy for only about a month, and the error was on their end!! We are HIGHLY unsatisfied and feel like this situation was handled poorly. We would not recommend Hiscox for insurance as it seems their agents don't have full information (or don't care) and they are tricky trying to keep whatever bit of money then can. Beware!