HSBC International Money Transfer

I have done a wire from USA to India and its been about three weeks and there is no clue where the money is.

All the service representatives in HSBC are rude and keep trying to dodge the call around and wouldn't even try to help assist. The service respresentatives in USA ask to contact India and people in India have no clue what we are talking about.

I'm in deep trouble due to this and they care less.

Don't ever use this service.

It took over four weeks to transfer a considerable sum of money from the HSBC bank in Knaresborough, England to my account in Canada. The bank initially wrote the wrong account number on the electronic transfer, despite having a voided cheque. The money circled in cyberspace for a while before being returned to the bank in England, but as it had been changed into Canadian dollars the bank claimed that the only way to transfer the money was by draft as it would cost me £1,000 to change it back to Pound sterling. However, A week later it said it was transferring the money electronically and should be in my account in a couple of days. When contacted five days later it said, no, a draft was the only way. The whole transaction and interaction with the bank was bizarre and extremely frustrating. The bank made the initial mistake but made no effort to compensate for expenses due to lost interest and countless international phone calls. The whole experience was extremely stressful. I would never recommend this bank.

My experience with HSBC is awful.After 2weeks of money to reach Hong Kong and still waiting.Plus they charge a £25 "investigation" fee to check what the hell happened to my money and still no timescale when I will know.Terrible Terrible terrible Keep away from any Money tracefer when it comes to HSBC is all I can say.

In Jan 07, I moved to Australia and used the HSBC to transfer my money, around 15 grand sterling from my HSBC account to my new Australian Commonwealth bank account. I was assured of a 4 day transfer time. After 5 days, I checked my Australian account... money was not there. But money had come out of my HSBC account. I was not worried so checked again after a couple of days. One week after transfer.. money still not there.. I called HSBC services.. they re-assured that money was going through and not to worry. Ten days after transfer.. money still not there.. Again, I called HSBC services and was reassured. I was not greatly worried because HSBC is a big name bank etc. Two weeks later... money still not there... Again, I called HSBC services. This time, they call was directed to an Indian call centre which I found totally bizarre. They Indian staff gave me various transfer codes and were puzzled as to why my money had not gone through; my bank account details on both sides were correct. They told me to go to my Australian bank and check their 'SWIFT code.'Between two weeks and twenty one days.. lots of to and fro between Australian bank and HSBC services on the phone. All this time, HSBC services stating how puzzled they were because the money had come out of my HSBC account ages ago. Eventually, I gave a relative in the UK authority to act on my behalf. He went to my local HSBC who checked my account. They said the money has gone through. 'It is at the WESTPac bank in Australia'..... Hmmmm..... My bank is the Commonwealth. To top it all off, NO apology was offered and I still had to pay the transfer fees. Final advice, IF you use this service, get names of people you deal with from the start, record any codes etc associated with the transfer.

You probably will be able to find cheaper money exchange services than HSBC Money Transfer, but I just feel more secure to do the transfer through my bank. If something goes wrong I know who to blame!