Office Response - www.office-response.co.uk

I have returned to Office Response after flirting with a couple of other contact centres.

My experience taught me that cost is not they key differentiator in the outsourced contact centre market. They are all much of a muchness - in the UK at least! Service levels again are very similar when looking at the more established providers... The one's that have proven their ability over time.

The real difference is in their ability to innovate in a relevant, timely and cost effective manner. I now understand that Office Response delivers innovative solutions in heaps! Since returning to Office Response to use their 24/7 Telephone Answering I have trialled and now signed up to their Outbound service, their lead response product, dynamic numbers ( to track my web performance) and they now manage the physical fulfilment of my brochures.

By using Office Response my overheads have dropped significantly and I have significantly more time to do the stuff I'm good at.

If that sounds attractive I would heartily recommend that you give them a call.

We use Office Response for out of hours product support services. As a growing brand it’s imperative that all out of hours calls are answered in the same manner as they are during the day – we have used OR for the past 3 months and the results have been very pleasing. The call outsourcing market is hit & miss, use OR and you won’t regret it.

Without having to employ additional staff, OR have vastly increased the amount of calls answered on a weekly basis. It’s alarming how many calls you can actually miss in a week! The team at OR are extremely polite and professional, we have been very impressed all round with the level of service.

We have used OR for the past 5 years and have been delighted with level of service during this time period. The results speak for themselves – quality leads (ending in sale) are up by 50% from the first year of implementation.

We looked to Office Response after having a negative experience with a different call handling organisation. After the initial meeting outlining expectations, we were very impressed by the drive and passion of the OR team and knew that they could deliver exactly what we wanted. Ashamedly, we have checked the quality of ORs call handling ability with “mystery calls”, and their staff are exceptional. Highly recommended service.

As a self-employed personal trainer I had always found it hard to attract new clients. In the past, I relied heavily on referrals but they only took my business so far. I contacted OR since they have experience with call handling in the fitness industry – a bit of marketing from my end coupled with their service and now I have a healthy list of clients which is still growing! A trustworthy organisation that will deliver for your business.

Office Response are a transparent, trustworthy & high quality call outsourcing organisation. Not the cheapest, but by far the best in the market when you factor in the quality & range of expert services on offer. Have recommended in the past and will continue to do so.

I use OR for telephone answering during “consumer hours”. This service includes weekends from 9am to 5pm. Thanks to their quality service my lead generation has increased by 15% over the last 3 months. Highly recommended.

I have used Office Response on 3 seperate occasions now. The process has been similar each time I have used them. During the set up phase OR provided a comprehensive telephone answering service. As my media spend increases (i work primarily in D2C promotions) they have provided a 24/7 overflow for my TV, Direct Mail and Web activity. As the market matures they work my aged data. Each cycle I go through I outsource more an more to Office Response... I can't really say moer than that!

My business has used Office Response for 3 years now, and the quality of service is impeccable. I no longer worry about client calls after hours - their staff on the other end of the line are fantastic, they offer 24/7 call outs & emergency response, and everything is logged so I know what has happened and when.

Without them, my business wouldn't be moving on the way it has been. I can't recommend Office Response highly enough.