I have just had a mixed experience with this company. Firstly this Company is genuine. I researched the ISP and ISP provider etc. and they are all valid if you search deep enough. Obviously with the nature of the products they are not going to be on the high street and have cleverly hidden their IP address inside Amsterdam University etc... The pre-sales was excellent. "Daisy" assured me that if the product did not arrive, then I would receive a full refund and as a result I purchased the item. However, when it did not arrive, I started to get worried. I could not get any reply to messages or e-mails and was left sweating for a week as to whether I had been scammed or not. To my delight, the parcel arrived today in perfect condition, just a few days late!!!!! If the customer services of this company improved in the aftersales department, I am sure the reviews would be much more favourable. And for those of you that did not receive their purchases, I was assured of a full refund. Hope this helps, Good Luck!