doctorSIM Unlocking Reviews - www.doctorsim.com

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★★★☆☆

“Timely Matter”

Written on: 17/11/2016

The code worked on my phone, but it came later than I expected. The time waiting was stressful because I needed the phone to be unlocked before I went abroad. It came after I was already on my way. Shorten the time is better service. Thanks, anyway… Read Full Review

Doctorsim's Comment

Written on: 18/11/2016

Hi,

Many thanks for your feedback.

We apologize for the delay and inconvenience caused. Unfortunately, recently all unlocking companies worldwide have been experiencing slight delays due to a global outage. Fortunately, we are pleased to announce these unlock services have now been restored to full working order.

We appreciate you taking the time to publish a review which helps us to improve our services in the future.

Best regards,
doctorSIM

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★★★☆☆

“My Experience”

Written on: 12/11/2016 by oldtechie (1 review written)

My Alcatel - OneTouch - Pixi 3 - OT 4013 was not unlocked.I have checked the IMEI and Provider Code and these are accurate. Given code will not unlock OT 4013. I will not be trying this method again… Read Full Review

Doctorsim's Response to oldtechie's Review

Written on: 12/11/2016

Hi oldtechie,

We are sorry to hear that.

Please reply to one of the emails you have received from doctorSIM indicating the Request Number so we can help you get the phone unlocked.

Best regards,
doctorSIM

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★★★☆☆

“Too long, bit expensive”

Written on: 20/10/2016

It took over 3 days to get the 'code', in my opinion that's a bit too long for such a price. I would look for other ways to try and unlock the phone. Unfortunately, after I had paid, I heard about other sites that charge way less and had a quicker turnaround. The one positive thing that I did like was that I received a quick response when I asked them a question through email, involving payment and how long this would take… Read Full Review

Doctorsim's Comment

Written on: 20/10/2016

Thank you for your feedback.

The time it takes to unlock a phone varies depending on the make and model, and the network to which the phone is locked. For some phone manufacturers, the process takes minutes (BlackBerry) or hours (LG), but for others, it can be substantially longer (Apple). Nevertheless, at doctorSIM, we are constantly striving to reduce the time as much as possible.

Please be very wary of unlocking services offering cheaper prices and faster turnaround times as they are not always legitimate. Make sure you choose a reputable unlocking company offering working codes and with a professional refund policy.

Best regards,
doctorSIM

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★★★☆☆

“millienpetit”

Written on: 15/10/2016 by GradyMunro (1 review written)

i want to review my phone for ok… Read Full Review

Doctorsim's Comment

Written on: 15/10/2016

Thanks for your feedback!

How could we have received a 5-star rating from you?

Best regards,
doctorSIM

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★★★☆☆

“Did the job”

Written on: 12/10/2016 by BroganEngland436 (1 review written)

The information sent through was unnecessary as the phone was unlocked when the code was entered, so I tried to plug into iTunes and follow instructions but didn't actually need to. This should have been made clear that it was not necessary, as it has now worried me that I have not followed the instructions… Read Full Review

Doctorsim's Comment

Written on: 13/10/2016

Hi,

Thanks for choosing doctorSIM and for your feedback!

If connected to WiFi, yes it is true that often the phone recognizes a foreign SIM card and applies the unlock automatically.

However, as not always the case (e.g. the iOS is an older version and needs updating), it is necessary to follow the full step-by-step instructions we send in order to complete the unlock process.

I hope that helps assuage your concerns. If you have any more questions, please do not hesitate to contact us by replying to one of our emails.

Best regards,
doctorSIM

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★★★☆☆

“No Code Recieved”

Written on: 14/09/2016 by Townsend106 (1 review written)

I placed an order a while back and I never received a code. Could we rectify this? This order was placed a while ago and I got so busy I put it in the back of my mind. I really hope you can help… Read Full Review

Doctorsim's Comment

Written on: 14/09/2016

Please reply to the confirmation email you received after making your request. We need to know your full name and Request Number in order to review the situation and get back to you with an answer.

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★★★☆☆

“Long Wait!”

Written on: 01/09/2016 by Ashworth232 (1 review written)

It took way to long, end of day 3… Read Full Review

Doctorsim's Comment

Written on: 01/09/2016

We apologize for any inconvenience caused. The delivery time for an unlock code depends on the make and model of the phone and the network it is locked to. Some phones can be unlocked in a matter of seconds, others take up to 18 working days. All this information is outlined on our website.

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★★★☆☆

“Good service ”

Written on: 29/08/2016 by AshantiLloyd (1 review written)

They have a really good costumer attention… Read Full Review

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★★★☆☆

“Semi worked ”

Written on: 18/08/2016 by Parks108 (1 review written)

I did this for my AT&T Galaxy 4s so my boyfriend could use it since he has Verizon. I got the unlock code and the phone said it was successfully unlocked. However, when he went to activate his SIM card, so he could use it as his phone, Verizon said they were unable to find the phone even when using the IMEI number. So it was unlocked but now I still can't use it. That's why I gave it a three star, my phone says it's unlocked but for some reason I still can't use it for Verizon. If anyone has… Read Full Review

Doctorsim's Comment

Written on: 19/08/2016

We are sorry to hear you are unable to use your unlocked phone on the network of your choice. We recommend checking with AT&T to see if the phone has been blacklisted for some reason or checking with Verizon that the SIM card inserted is not defective.

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★★★☆☆

“it seems I wasted th knowing if it would work on my...”

Written on: 06/08/2016 by otCallahan94 (1 review written)

the unlock code you sent me I wasn't able to use it on my phone because my phone won't read any seems every time I put it in it says no SIM card so there is no good and then when I do put a SIMs card in there that works it doesn't ask for an unlock code but the SIM card is not activated so I may not answer the phone… Read Full Review

Doctorsim's Comment

Written on: 06/08/2016

Apologies for the inconvenience caused. Could you please reply to the e-mail you received with the unlock instructions. In this way, we can thoroughly review your case and get back to you as soon as possible with a solution. Thank you!

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★★★☆☆

“problem with the unlock code”

Written on: 05/08/2016 by Mahoney1975 (1 review written)

Hello, I do not why I have done all the steps to unlock my phone but unsucccessfully. I have been reading on internet and it seems that this problem occurs more often with my type of mobile phone (SAMSUNG GALAXY YOUNG). It gives me a network error type (doesn´t recognise). Could I do anything more to unlock it, I have tried several possibilities. Kind regards… Read Full Review

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★★★☆☆

“Could be faster ”

Written on: 11/07/2016 by 464Rivera (1 review written)

Unlocking my phone was an overall smooth process. Receiving my code took way too long however, and I will probably use another company next time. My brother got his within the day (different site), and I previously unlocked a phone within a few hours. Otherwise, doctorSIM seems reliable. I haven't used their customer services, so I cannot comment on their helpfulness… Read Full Review

Doctorsim's Comment

Written on: 11/07/2016

Thank you for choosing doctorSIM to unlock your phone, we really appreciate your business.

The average delivery time for the unlock code depends on the make, model and network the phone is locked to. Some phones are unlocked within minutes, for others (newer models) the process can take up to three weeks. We are constantly trying to find ways to cut down our delivery times, but are within industry standards for all makes and models.

We hope you come back and visit us again in the future!

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★★★☆☆

“Underdelivered on premium service”

Written on: 22/05/2016 by Allen317 (1 review written)

Was told if I paid for premium service I would get my code within 1-7 hours. It ended up being almost 24 hours and I thought I got scammed. In the end you did get my phone unlocked so I can't complain there, but it wasn't timely. Cheers… Read Full Review

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★★★☆☆

“It worked but was slow”

Written on: 04/04/2016 by Bradenc165 (1 review written)

I paid for the speedy service but the sim wasn't unlocked until the next day. I was under the impression it would be about 3 hours but it took 12. Happy that it worked though of course… Read Full Review

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★★★☆☆

“Unlocked again”

Written on: 08/02/2016 by Sims1948 (1 review written)

The process was fast and very easy, but would have been much better if I hadn't paid to find out that my phone was already unlocked, maybe next time… Read Full Review

Doctorsim's Comment

Written on: 08/02/2016

We are sorry for the inconvenience caused. Unfortunately, doctorSIM is unable to check if the phone is already unlocked prior to processing the request. It is for this reason that we recommend checking the status of your phone prior to making your request.

Another way of checking to see if your phone is already unlocked is by inserting a SIM card from two different network carriers. If you can make calls using both networks then the phone is unlocked.

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★★★☆☆

“unlock lasted less than 12 hours”

Written on: 24/09/2015 by gadders1969 (1 review written)

Disappointed, unlock code came through within a few hours, but locked again by the end of the day. now i have no idea how to use this phone. NOT HAPPY. waste of money, which i dont have… Read Full Review

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★★★☆☆

“A Little Disappointed”

Written on: 07/04/2015 by jqBall220 (1 review written)

Submitted my request on a Sunday then waited till half way through Tuesday to be told you couldn't provide a code. However! If I paid more money for a premium service then you suddenly could find a code. Why does more money make the code suddenly appear? Can't help feeling it was all a sham to pay over the odds having kept me waiting. Anyway I paid the premium because the waiting time would only be 2 more hours and got 2 codes with an explanation that it could be either. First one worked fine… Read Full Review

Doctorsim's Comment

Written on: 18/04/2017

Hi,

We are sorry to hear you were a little disappointed with your experience at doctorSIM. Please let us explain how the cell phone unlocking process works.

We have a number of unlocking services available to our customers depending on the current status of their phone. As a general rule of thumb, the lower the price the lower the success rate. The reason for this is because our standard services only scan local databases for your unlock code, whereas our premium services scan databases located worldwide. It all depends on where your unlock code is located and unfortunately, we have no way of knowing where until we process your request. Keep in mind that we always issue a refund if we are unable to unlock the phone. We are not trying to upsell a more expensive service, quite the contrary, we want our customers to unlock their phones for the lowest price possible. We don't think it is right to charge £80 in the first place when there is a possibility of the phone being unlocked for under £25.

If you have any questions or doubts, please do not hesitate to contact us.

Best regards,
Team doctorSIM

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