doctorSIM Unlocking Reviews - www.doctorsim.com

★★★★☆
4.5 / 5
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★☆☆☆☆

“i got cheated out of £17.95. i paid for my phone to...”

Written on: 24/08/2017 by hawkeyes67 (1 review written)

i got cheated out of £17.95. i paid for my phone to be unlocked but the codes given were of no use. did not get what i paid for. Customer service is pathetic. contacted several times for refund,but they have not given me my money back. my message to all is stay clear of them. … Read Full Review

Doctorsim's Response to hawkeyes67's Review

Written on: 25/08/2017

Hi hawkeyes67,

Please indicate your Request ID number so we can look into your case and get back to you with an answer ASAP.

Best regards,
Team doctorSIM

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★★★★★

“Best Unlock Site”

Written on: 15/08/2017 by Gypsy0013 (1 review written)

Before reading, bear in mind, this was when the BlackBerry Priv first came out. And being locked to Vodafone? It was near enough impossible to unlock. So this is the story of a team of die hard unlocked who'll seem to stop at nothing until they have your phone free from its network's clutches. Here we go. When I first got my BlackBerry Priv, I took it round all the Unlock shops I knew, and most of them declared it impossible to do. Impossible is boring. So, I turned my attention to online… Read Full Review

Doctorsim's Response to Gypsy0013's Review

Written on: 17/08/2017

Hi Gypsy0013,

Many thanks for taking the time to post a review of your positive experience with doctorSIM!

It was a pleasure to assist you and we look forward to seeing you back at doctorSIM in the near future.

Best regards,
Team doctorSIM

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★☆☆☆☆

“doctorsim took my money and never unlock my phone. I...”

Written on: 14/08/2017 by Jakob445 (1 review written)

doctorsim took my money and never unlock my phone. I had order the premium (which is a lot) for my phone to be unlock, I made my order on July 12th and they said it will take 1-4 business days. On july 15th they sent me a message saying my phone was unlocked, but when I try to put in a different SIM card it was saying the same thing as before. I told them it was not unlocked and sent them my information as requested. On July 16th they message me Saying that the code needs to be recalculate… Read Full Review

Doctorsim's Comment

Written on: 15/08/2017

Hi Jakob445,

Thank you for bringing this situation to our attention.

Please accept our sincerest apologies for being unable to unlock your iPhone and for the poor customer service received. This is not the doctorSIM way. We value our customers and understand how important it is to offer them exceptional service.

Your unlocking request was not handled correctly and we are going to further investigate internally to ensure that this does not happen again.

We have issued you a full refund and the money will be back in your bank account in a few business days.

Best regards,
Team doctorSIM

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Nitewalk3R's Comment

Written on: 15/08/2017

How can u refund me when u don't know which account it is?!

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Doctorsim's Comment

Written on: 17/08/2017

Hi,

You left the same comment on another review website where you indicated your Request ID.

Best regards,
Team doctorSIM

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★☆☆☆☆

“Fake refund, long delay, crappy customer service”

Written on: 22/07/2017 by Joshuao123456789 (1 review written)

It's officially been 10 days since the request for unlock, premium service with 100% guarantee, on an AT&T iPhone 6s Plus that is on Next and not blacklisted. The guaranteed delivery was 4 working days and it's been 7 working days already. When contacted via social media and on their website they claimed that the servers from Apple weren't responding and since this was not their fault the refund couldn't be made. When asked for proof of this they claimed that it was happening to a number of… Read Full Review

Doctorsim's Response to Joshuao123456789's Review

Written on: 23/07/2017

Hi Joshuao,

We sent you an email on the day (July 12) you submitted your request to inform you that your iPhone couldn't be unlocked using our Standard Service due to non-payment.

We recommended contacting AT&T to resolve the issue and then get back to us so we can reprocess your request at no extra cost.

If you are unable to contact AT&T, we have a Premium Service with a near 100% success rate which can unlock iPhones that have been blacklisted.

Best regards,
Team doctorSIM

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Joshuao123456789's reply to Doctorsim's Comment

Written on: 23/07/2017

This is the kind of issue with the customer service. As per my initial review, the premium service was bought 11 days ago. The iPhone is on Next and it is not blacklisted. Still no refund, still no unlock.

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Doctorsim's reply to Joshuao123456789's Comment

Written on: 24/07/2017

Hi Joshua,

Please accept our apologies for the delay unlocking your iPhone.

We have sent you an email regarding your unlocking request. If you have any questions, reply to the email.

Best regards,
Team doctorSIM

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Msdonnal's Response to Joshuao123456789's Review

Written on: 10/12/2017

What is blacklisted?

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★★★★☆

“Motorola with Virgin Mobile”

Written on: 16/07/2017 by Celiap32 (1 review written)

Received phone unlock code in a matter of hours, worked first time, good service, will use again if needed… Read Full Review

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★★★★★

“Highly Recommended:”

Written on: 12/07/2017

Had a great deal for an iPhone 7 Plus new and unactivated locked to O2 on the net, so needed to unlock it. Saw doctorSIM recommended in an article on the Macworld site,so that was good enough for me and true to form they came through. The unlock took a little longer than I anticipated, but the moral of that is 'Patience',Apple won't rush themselves on our account. So you may need to allow plenty of time. Should I need this service in future doctorSIM is my first port of call, a great… Read Full Review

Doctorsim's Comment

Written on: 12/07/2017

Hi,

Many thanks for taking the time to post such a great review of your positive experience at doctorSIM!

We look forward to you visiting us again in the future.

Best regards,
Team doctorSIM

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★☆☆☆☆

“for te first few days they said very close to...”

Written on: 02/07/2017 by ROBERT549 (1 review written)

for te first few days they said very close to unlocking ,then they made an excuse about some data base ,then i stopped getting any response to my emails it is now almost SEVEN (7) WEEKS and no response and no refund … Read Full Review

Doctorsim's Response to ROBERT549's Review

Written on: 03/07/2017

Hello. We need your request id to take a look and help you as soon as possible.

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★★★★★

“Great Job”

Written on: 25/06/2017 by Selfwv492 (1 review written)

I have unlocked two mobiles (Iphone 5S and Samsung Note4) with the help of doctorsim within a week per phone. Thank you for the the awesome service you guys are doing… Read Full Review

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★★★★★

“All done ”

Written on: 19/06/2017 by AlanaReid (1 review written)

I try doctor sim for first time and I'm happy with their service. I've got my iPhone unlocked, it took 6 days but during the process they always replied to my emails and at the end send me very clear instructions how to connect to iTunes and all the steps I should do . It take me 5 minutes. Thank you very much. I've used the premium service as the standard one doesn't work on my case , but even at this situation they look very professionals and ask me if I want a refund or upgrade for… Read Full Review

Doctorsim's Comment

Written on: 20/06/2017

Hi AlanaReid,

So glad we could help you unlock your iPhone!

Many thanks for taking the time to write such a positive review of your experience with doctorSIM.

We hope you come back and visit us again soon.

Best regards,
Team doctorSIM

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★☆☆☆☆

“Waste of Time and Money”

Written on: 15/06/2017 by RedIncrediblyAnnoyed (1 review written)

After reading reviews I trusted that I was in safe hands. I WAS VERY WRONG!!! Initially I was advised I would be given the unlock code within 12 days. This didn't happen and only when I called was I advised that there was a problem with the Huawei database and that there would be a delay of approximately 18 days. OK...not their fault I thought so I waited and after several calls (by me) and a number of email, theirs being pointless computer generated emails assuring me the are CLOSE to getting… Read Full Review

Doctorsim's Response to RedIncrediblyAnnoyed's Review

Written on: 15/06/2017

Dear Red,

Please accept our sincerest apologies for being unable to unlock your phone.

Unfortunately, the unlocking service required to unlock your Huawei was suspended soon after you submitted your request. Although it was restored 18 days later, we are unable to know if there is an unlock code in the system for your particular phone until we hear back from the manufacturer. Sadly, in your case, we received a negative reply.

We have issued you a full refund and the money should arrive back in your account shortly.

We fully understand your disappointment and are positive we can be of better service to you in the future.

Best regards,
Team doctorSIM

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★☆☆☆☆

“Waste of money!!!!! ”

Written on: 01/06/2017 by dreaminaboutyu (1 review written)

Do not use this company. Yesterday was the 7th business day and they failed to unlock my iPhone 6s + from Sprint. I've been trying to get a hold of someone but am getting the runaround. When your on hold using the customer service number, it hangs up on you after 5 minutes. Once I gave the online chat agent my order number they stopped replying. I've also tried responding to my email trail with them and up until today they have responded but now that I want my money back but they are no where… Read Full Review

Doctorsim's Response to dreaminaboutyu's Review

Written on: 02/06/2017

Hi,

Please accept our sincerest apologies for your negative experience with doctorSIM.

We pride ourselves on having the best unlocking services and customer support in the industry. Regretfully, this was not the case with your unlocking request. We are currently reviewing internally how you were unable to contact an agent on numerous occasions and taking the necessary steps to ensure it never happens again.

With regards to unlocking your iPhone, we have issued you a full refund but continue to look for a way to unlock it at no cost to you.

Best regards,
Team doctorSIM

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Sajid2904's reply to Doctorsim's Comment

Written on: 13/06/2017

Dear DoctorSIM Team
This is not the way of business.. at prima facie you guys have delayed and wasted 7 days of customer.. if you guys are not capable to close this task they why guys have taken money from the client and declare service on your website...
I have requested unlock on 9th June and today is 13th June.. no one is bother to reply to my mail. till date you have not unlocked my phone.. at last what you will do you will refund my money only.. not my time not my trust...

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Doctorsim's reply to Sajid2904's Comment

Written on: 19/06/2017

Hi,

We have refunded your money and sent you an email explaining the current situation.

If you have any further questions, please reply to that email and we will get back to you as soon as possible.

Best regards,
Team doctorSIM

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★★★★★

“Thank you Doctor Sim”

Written on: 31/05/2017 by Gordy1981 (1 review written)

Bought an iPhone 6 from EBay which was only a few months old and in nearly new condition. Seller said the phone was unlocked, but it was locked to Vodafone UK and as I was with Tesco Mobile, this was not compatible. I researched the internet and came across Doctor Sim and read the reviews carefully. It took only 3 days for my mobile to be Unlocked. All I had to do was hook it up to iTunes and that was that. Very happy with the service from Doctor Sim. GF - Glasgow United Kingdom… Read Full Review

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★☆☆☆☆

“Unsatisfied ”

Written on: 28/05/2017 by Tyrich (1 review written)

I tried to do my order for doctor sim today actually a couple of mins ago. I put in my credit card information and their system said that there was something wrong with my card and were unable to complete the transaction. So I checked my account and doctor sim pulled the money out of my account ! And now when I go to check the status of my order is says that there is no records that matches the information I have to them… Read Full Review

Doctorsim's Response to Tyrich's Review

Written on: 31/05/2017

Hi,

Please accept our apologies for the confusion.

We can confirm that the charge may temporarily appear as pending on your bank statement before being removed.

This is a security measure performed by some banks for particular transactions and which usually takes up to a maximum of 72 hours to clear.

Let us know if this is not the case by sending an email to us and we will investigate further for you.

To unlock your phone, submit another request using another credit card or using a different payment method.

Best regards,
Team doctorSIM

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★★★★★

“Unlock success”

Written on: 26/05/2017 by docsimjn (1 review written)

Had tried others who were very slow to respond (2 days)then said couldn't do it. Took forever to try to get a refund. doctorSIM folks did this in 1 hr - super easy. even have a chat line so you can get questions answered before you buy - very quick and responsive. Highly recommend… Read Full Review

Doctorsim's Response to docsimjn's Review

Written on: 30/05/2017

Hi docsimjn,

Many thanks for taking the time to post a review of your positive experience with us.

We look forward to welcoming you back in the future.

Best regards,
Team doctorSIM

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★★★★★

“I'm a first time doctorSIM user. They kept me updated...”

Written on: 06/05/2017 by granville_m (1 review written)

I'm a first time doctorSIM user. They kept me updated on the progress of unlocking a phone and unlocked it in a timely manner. I would definitely recommend doctorSIM. Thanks… Read Full Review

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★★★★★

“IPHONE 6S + Unlocked!!! Finally”

Written on: 05/05/2017 by sasscgrl76 (1 review written)

They have truly made my day!!! Have tried other unlock services with no luck. Dr Sim has completed the job! They did it in an hour! Thanks again!!!… Read Full Review

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★★★★★

“Great service with kindness”

Written on: 21/04/2017 by baVargas344 (1 review written)

It took for a week to unlock my iPhone 5 locked by Softbank in Japan. While waiting for the process, they were kind enough to share the status properly and eventually unlock the phone successfully. In addition, they explained details about how to unlock the phone, connecting with iTunes. I strongly recommend doctorsim if you want to unlock your phone. They have properly refund system as well… Read Full Review

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★★★★★

“Legit and safe unlocking company.”

Written on: 20/04/2017 by alzeal (1 review written)

I purchased an iphone 6s plus refurbished online that was supposedly locked to sprint, it was cheaper than buying an unlocked one. It was okay because my service was for sprint, but upon trying to activate the phone i find out it was locked to AT&T. I tried unlocking with AT&T but they wanted all the info of the previous owner. So I took a chance with DoctorSim, I tried the basic $10 but failed because it turns out the previous owner did not complete payments for the phone. I paid the premium… Read Full Review

Doctorsim's Response to alzeal's Review

Written on: 21/04/2017

Hi alzeal,

Many thanks for taking the time to write a review of your positive experience unlocking your iPhone with doctorSIM.

We hope you use us again if you ever need to unlock a phone in the future.

Best regards,
Team doctorSIM

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★★★★★

“VODAPHONE IRELAND LOCKED IPHONE 4S”

Written on: 07/04/2017 by Crooha (1 review written)

Ordered factory unlock from DrSim and had a totally Sim Free iphone within 2 days. Exceptional service at less than half the price of our local phone shop who had quoted at least a 3 week wait. … Read Full Review

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★☆☆☆☆

“For use this company ”

Written on: 05/04/2017 by Brittany334 (1 review written)

A week passed and still no update. I just went to another company and was done in 5 minutes at half the price… Read Full Review

Doctorsim's Comment

Written on: 05/04/2017

Hi,

We are very sorry to hear of your negative experience with doctorSIM.

Please send an email to us indicating your Request Number so we can review your case ASAP.

Best regards,
Team doctorSIM

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Santanaa's Comment

Written on: 16/04/2017

Who unlock it for you

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