Vodafone Reviews

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Latest Reviews

★☆☆☆☆

“Utter shambles”

Written on: 31/03/2020 by mitchellbrickwork (2 reviews written)

Complete and utter shambles! Vodafone have left me with no network coverage for 6 days now. What should have been a simple upgrade has now turned into my business losing money because of their incompetence! I have spoken with 6 different Vodafone representatives now ( on the web chat as no network for phone calls ) and each one "assured" me that I would have no further issues and it would be sorted within 20 hours!! 6 days later...….still waiting! A new SIM is supposedly on its way but I hold… Read Full Review

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★★★☆☆

“service ok”

Written on: 16/09/2019 by maddie237 (1 review written)

ok service. amount of data and price ok. but can be slow in store waiting to see staff… Read Full Review

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★☆☆☆☆

“I bought a 12 month contract for a Vodafone wifi...”

Written on: 26/06/2019 by Batemanxc354 (1 review written)

I bought a 12 month contract for a Vodafone wifi dongle at £9 a month. THERE IS NO CAP AT ALL IN PLACE to begin with. If you exceed the monthly limit, data charged at £2.50 per 250Mb, so £10 per Gb! After being hit with a £100 bill, their Filipino call centre was not prepared to reduce or eliminate the charge, so I put a cap in place and thought I had learnt a lesson. The next month, the same thing, an overcharge of around £100! I cancelled the contract which should have cost about… Read Full Review

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★☆☆☆☆

“I’m am not sure why Vodafone is legally allowed to...”

Written on: 08/03/2019 by enocholumide (1 review written)

I’m am not sure why Vodafone is legally allowed to run as a service provider, because they have terrible customer service. Earlier in Karlsruhe, I went to PostGallarie to get a DSL connection. The guy at the counter told me to my face i will only pay 35EUR every month. Few days later, the Vodafone technician came and installed the router in my apartment. Few days later, I got a surprised debit of over 150EUR from my bank account! WTH! I asked Vodafone customer care via their sms customer… Read Full Review

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★☆☆☆☆

“never again in my lifetime”

Written on: 14/07/2018 by gb482 (2 reviews written)

I got a contract for 1st time with them in 2017,and soon as I got phone it was always loosing connection, but according to them, nothing wrong with the phone, problems kept occurring, but because of a little crack on left hand side, warranty was no good, problems kept persisting, they even started lying to me, I made a complaint, but nothing was done, in the end my phone lost visual, wouldn't respond to touch, but would keep ringing, was told by them at shop it wasn't worth fixing, but when… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 05/01/2018

I have been a customer with Vodafone for 10 years. They are the most unbending, uncompromising company I have ever dealt with. Following an hour long conversation with 3 separate members of the customer relations team, I was asked if I was happy with the resolution; there had been 2 aspects to my complaint - the date of the contract end (which was 4 months beyond the 24 I had agreed) and that they had not applied my work-related discount. I was happy with the first part as they brought the end… Read Full Review

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★☆☆☆☆

“WARNING, NEVER TRUST VODAFONE!!!”

Written on: 28/01/2017

I'm absolutely appalled at how Vodafone have treated me and other customers who have had the same experience. It's been a violation of rights. I took out mobile broadband with Vodafone almost two years ago when starting university. The dongle worked well for one year then started play up. I figured it was old and just needed a replacement. I called Vodafone, explained the situation, gave them my details and they said they would send an updated replacement go free. They sent the dongle to… Read Full Review

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★☆☆☆☆

“Miss - Sold Loyal Customer”

Written on: 27/09/2016 by Coleen77 (1 review written)

I have 3 phones on 1 contract with Vodafone and have been a loyal customer for around 10 years. I phoned to upgrade my phone this morning, make some adjustments to the other contracts and just get some advice on how to save some money going forward. The man offered me a sim only deal for 1 and reduction on the 2nd and then for mine, I was told they could give me an iPhone 6 (16GB)unlimited texts, calls and 5GB of data for £37 per month but it should have been £54 but because I was a loyal… Read Full Review

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★☆☆☆☆

“Sim Only Contract”

Written on: 28/07/2016 by Duckworthmk326 (1 review written)

Picked up a sim only contract. Nothing on the website or when I picked it up from the store to explain it can take up to 48 hours. Strange a sim works as soon as you take it out but this takes so long. No help from online chat except one who tried her best. Waste of space… Read Full Review

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★☆☆☆☆

“Vodafone UK: Worst Customer Service Ever”

Written on: 22/07/2016 by O'Brienxd39 (1 review written)

I would rather cut off my finger than have to deal with Vodafone's customer service again. 8 weeks of hell to try to get back money they incorrectly charged me through a system error. I spent 20+ hours on the phone, more on web chat, sent mails, tweets, facebook posts. I gave up trying to claim back all the expense that I lost from Vodafone. I didn't even receive the phone I ordered, after 4 different store visits to collect and countless reordering to my home address! Each time the person on… Read Full Review

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Throamuser's Comment

Written on: 22/07/2016

Disgusting the way that Vodafone treat people!

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★★★☆☆

“Callya LTE TOP! Callya Türkei Roaming BAD!”

Written on: 25/06/2016 by Eckhard (2 reviews written)

Obwohl in der Türkei Vodafone vertreten ist, wird für CallYa Kunden keine Roaming Flat angeboten, hierbei sieht man wie unterschiedlich die Vodafone Konzerne untereinander sind. (Typisch Drücker halt wie bei einer Versicherung!) daher kein Vertrag… Read Full Review

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★★★☆☆

“Good operator”

Written on: 12/05/2016 by RichardZosch (1 review written)

I have been using Vodafon for 2 years. Sometimes it has a bad connection and expensive roaming. But in other hand Vodafon has a good 3G ineternet… Read Full Review

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★☆☆☆☆

“Worst company in Britain”

Written on: 14/03/2016 by dani_cali (8 reviews written)

This company has nearly brought me to my knees. More than once. I am stuck with them, purely because where I live is rural and other networks are even worse reception. Let me list the faults- none of which ever get resolved 1 - automated top up is long winded and riddled with problems, takes you through loops where you get nowhere, then you cant get help 2 - 191 customer service is Egypt based, and they not only cannot speak proper english, but they don't give a ____, and they lie to you -… Read Full Review

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★☆☆☆☆

“HORRENDOUS CUSTOMER SERVICE”

Written on: 08/03/2016 by 446Shields (1 review written)

After being a loyal customer to this company for 15 years I decided to upgrade. Couldn't be simpler using the my Vodafone service. How wrong can you be? After two days the new upgrade had not appeared on the account, called them, one hour later, Oh no problem Sir, I will activate this for you right now. Another day passed, tried online help, useless. Drove to nearest Vodafone shop, 25 miles away, one hour wait in the queue, actually spoke to a nice helpful person, who did the upgrade there and… Read Full Review

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★☆☆☆☆

“AVOID ”

Written on: 17/02/2016 by BraedonCastro471 (1 review written)

Never go with Vodafone I have never experienced Such bad customer services in my life! Doesn't surprise me that you have to hold for 35 mins to cancel with them! I'm now taking my complaint to the FCA… Read Full Review

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★☆☆☆☆

“Please avoid. Dreadful customer service. Hidden charges”

Written on: 11/02/2016 by Pikemf208 (1 review written)

Where do I start? Was charged over £1000 for mobile data, without a single notification that I was near my limit let alone over it. Tried to speak to customer services, they weren't interested. I asked them why I hadn't received notifications, they weren't interested. I said could they email me proof that I had had these notifications, they said they would. I rang 9 times, emailed 12 times, spoke to their head office two times, and I have not had a single email of explanation. If you get… Read Full Review

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★☆☆☆☆

“OH SO IT'S NOT JUST ME THEN!!!!!!”

Written on: 07/02/2016

Over the last few months my family and i have been treated so badly by vodafone i just thought i'd log in to see if anybody else has had the same trouble. Oh boy seems it is their policy to treat their customers with contempt. 2 members of my family were recently sent mobile phones that were faulty. I cannot begin to tell you how much of their time and mine has been taken up with phone calls, false promises and frankly just plain lies. And why can we never get to speak to a supervisor? We… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 26/01/2016 by QuinnMallory (3 reviews written)

We moved to Ireland a few month ago and headed to Vodafone to get the broadband to our house. It took more than a month for Vodafone to figure out that we cannot get broadband service in the house we rend. More than a month ! Incredible, after this event the company dare to propose us their terrible satellite contract with worse prices and data allowance than Meteor for instance... unbelievable. Another thing we got our cells with Vodafone can't believe that the 0.15 cents per text rip off… Read Full Review

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★☆☆☆☆

“Vodafone - A very badly managed company with dire service”

Written on: 21/01/2016 by Kenziel227 (1 review written)

Never fails...I need to download my bills every few months to do expenses. As was the same last time, the View My Bills section of Vodafone's website has some error scripting and no previous bills are available. This website always has errors...why don't you hire someone senior from American Express or another (better run company) to get the basics right? The next logical thing, contact support. Already holding for 10 minutes, and surpise surpise the message "we're really busy at the moment… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 02/01/2016 by Duncan314 (1 review written)

They don't give a thought to the stress they cause there customers. False promises is what this company thrives on. I have four contracts with them at the end of my two year term I will be moving I wouldn't stay with them if they have me free contracts. For a communications company they know nothing bout communications… Read Full Review

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