Patched Customer Service but Cheap & Fast.

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Linctus's review of Three

“Patched Customer Service but Cheap and Fast.”


written by Linctus on 18/02/2014

I've been with them for two or three contracts now and while I've had some terrible customer service sometimes, they're getting better all the time. Customer service has been good on my current contract, of which I have about ten months left (2yrs).

Most of the time it's at the beginning of a new contract and a lot of it is language issues, but on the whole, when things settle down, I rarely have to speak to customers service.

The data network is fantastic, I recently received my 4G signal and download speeds were in excess of 44Mb/s which is more than adequate. My phone's broadband has replaced cable so that's a big saving.

When in the past their has been an issue with the data network, I've phoned up and found out that it is a network outage, but I was given an estimated fix time and it was back up and running within the time they told me.

There are no mobile operators that don't have network issues, it's only to be expected, so that was no big deal. As long as they tell the truth and don't try and palm customers off with excuses then there is no problem

The voice network is good, I've hardly had any dropped calls and they have HD Voice which means call clarity is excellent. Talking to anyone without HD voice is almost painful, muffled etc.

Overall, I'd recommend them but as with all operators, obtain a PAYG sim beforehand and test the network where your home / work locations are for the best results.

Thanks and good luck.

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