4 months with no service & unlock code did not work

My complaint is similar to another one posted on getting their phone unlocked.


1. My phone broke and I a dropped it off at the Stratford Upon store to be repaired. The phone got repaired and the store then lost the phone. I dropped it off on August 30 and got it back towards the end of October. It took many, many phone calls and emails. During this period they continued to charge me for a service I did not have!

2. I travel frequently for my job outside the UK and needed to get the phone unlocked. It took almost 2 months to get an unlock code that DID NOT WORK. I have spent 4 months on this problem now and every time I call all the call centre staff do is take my call and then tell me they will investigate it and call me back. I do not understand how hard it is or why it would take so long to get an unlock that will work. Again, they continue to charge me for a service that I cannot use.