written by on 08/01/2019
Sent in Xperia Z3 compact via Sony for repairs and was afraid of outcome based lots of negativity on forums. Decided to write this review in order to acknowledge good work these guys did. Repair was for screen or the top layer which started coming off within the Sony warranty of 2 years. Sent in the phone as advised by Sony and received phone in pristine condition to which they did extra work on sim card slot on side which I didn't even mention in my request.
written by Magibaz on 19/01/2017
When I dropped my Galaxy S7 Edge and broke the screen, I contacted my insurers regarding its repair. They notified me that SBE Ltd, Ashford. Kent were the people to whom I would be sending my phone for repair. I then read a lot of online reviews, and it was with some trepidation that I packed my phone off, as many reviews were some of the worst I have ever read. The item was with the firm mid-morning on the 9th January, the day I went in to hospital for a total knee replacement, with notification that they would aim to dispatch it back within 3 days. Still wary from the tone of all the reviews, I was wondering what could happen? would it be lost? Would the new face be of a different colour? Would it be scratched? - I'd only owned it 6 weeks! Anyway over the next few days, my mind was kept busy with other, more pressing matters. I was released from hospital about 60 hours after admission. Upon return home, (Thursday) I did start to think about checking my e-mails in case all/any of the imagined disasters happened, and decided that I'd wait until it was about time for more pain relief, so that I could be in the right frame of mood to cope with any phone calls I would be making to the firm. However, Friday mid morning, before I could check, I answered the door to find the delivery boy handing me back my phone. Upon opening the package I discovered that it was repaired, to a 'like new' standard, there were no scratches and it was the correct colour! I started it up, re-installed all the data I had been asked to back up before I handed it in, and away we went. I was more than pleased about the service, quality of repair and turnaround time from this company. I can only assume then, that all the negative reviews stood out because, people like me, who had received The Best service, just couldn't be bothered to write and thank those concerned. It is easier to write and moan, than write and say, 'Thank You, you did a really wonderful job!'. But, we need to, or we'll all start sounding like Donald Trump, doing nothing but criticise. Again, THANK YOU.
written by studiochap on 02/03/2016
I was so dismayed by the negative reviews here that I contacted Sony support and expressed my concerns. The response was that people who are happy with the service don't usually bother to post a review, only those who've had a bad experience. I took serious pics of my phone's cosmetic condition, filmed it connected to a PC , and filmed the camera and sound working. (The phone problem was no incoming caller audio .) I sent it off to SBE, received a receipt acknowledgement, and a week later received a mail to tell me the phone was on its way back to me. Received back in beautifully clean condition , working 100% perfectly. I thought it only fair to post this experience here.....
written by King1988 on 04/02/2016
Unfortunately I had to return my faulty Xperia Z3 under warranty due to a speaker failure. I have to say the entire problem was handled very well firstly by Sony support and then by SBE. The device was repaired promptly and I was kept informed throughout the repair process. A great service which I would recommend to anyone. Well done SBE and Sony.
written by Butcher278 on 20/12/2015
What can I say? As soon as Sony told me to send my phone to this company, I went a searched for reviews. The reviews which I found were not positive, but that could just be people only posting when something negative happens to them. I sent my device by Freepost last Monday (12 days ago) and they received it by the Thursday (3 days later). I contacted them Thursday asking if they had received the device, and they had and were just logging it into the system. I received an email later that night from SONY, saying that my device had arrived. The device was dispatched on Wednesday (2 days ago) and I received it on Thursday via a Courier. The problem I had with the phone was a software one, I couldn't start the phone without many different coloured lines appearing rather than the display, meaning the phone was basically useless. This problem is now fixed and the phone is fully functioning as before. Also, when I sent the device, I has a minor scratch on the top of the casing, which has now gone, free of charge. I was very unsure about using SBE Ltd from reviews, but now, I would recommend them to friends. +1 SBE Ltd.
written by 303Orr on 05/06/2015
after my z1 compact froze, phoned sony, followed there instructions to send phone to SBE service center, recived replacement handset within a week no quibles or problems.top service thats all i can say !
written by Schruteinator on 16/04/2015
Nexus 6 was playing up so I contacted Motorola who advised to send to DBE. During its time at the repair centre, there were regular updates shown on their extranet with concise information as to what was happening. Ended up sending me a brand new/refurbished phone due to a battery error. Full tracking information was provided when they sent it back. Sent on a Friday had it back the following Thursday. Can't knock their service, I know people only really review if they have problems but they need to be cut a little more slack. Thank you :)
written by 49Myrick on 07/12/2014
I sent my faulty Sony xperia z1 compact to be repaired and After two weeks I had a brand new z1 compact since my faulty phone could not be repaired. I think this is the best phone repair centre.
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