DREADFUL, CROOKED, DISHONEST - DO NOT USE!
“DREADFUL, CROOKED, DISHONEST - DO NOT USE!”
★☆☆☆☆
written by Brunoq54 on 14/01/2017
Sent my MacBook Air in to get some keys changed from German to UK, but changed my mind as soon as I sent it after seeing bad reviews. They ignored my legal request to have the computer returned and effectively held it hostage, demanding payment for its return, and eventually did work on it I did not authorise. I finally got my computer back after sending a friend around to pick it up, and it is broken. I am heading to the Apple Store to get it fixed properly now. do not believe the positive reviews you see here; I am pretty sure the majority are totally bogus. I WOULD NOT RECOMMEND EPAC TO ANYONE.
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Tmg88's Comment
Written on: 17/01/2017
Did you have to pay in the end to get your laptop back??? I am in the same situation but refusing to pay. They withheld my laptop for 7 weeks and I specifically said to return it without fixing, now they are asking for £180 as they went ahead to return it anyway. It is barbaric!