I sent my iPhone 5s , which was in excellent condition was told I would get £106 for it but I got an email to say they could only other me £60 as it had deep scratches. I sent them an email saying there was no scratches on the phone at all , they then offered me £75 . Which I accepted but I only accepted because I'd read some reviews and some reviews were saying that they still hadn't received any money. Wish I'd read the reviews before I sent my phone in . I will not be using this company again.

Don't touch this mob I can reflect all the other reviews on this site. I knew I'd been shammed so accepted the offer not worth the hassle do be warned.

I sent my mobile to this company for recycling (they currently still have it). The phone works perfectly with a minor scratch (wear and tear) on the bottom corners. Because of this the quote went from £57 to £20. Luckily I took photographs of the phone before I posted it (as I always do) and I asked for them to send photographic evidence of the damage that resulted in the reduction. 4 emails later and still no proof or real reasoning. Just a generic message saying I can pay £6.99 for the phone to be returned. Why should I pay £6.99 on postage when standard or even recorded delivery in a jiffy bag would be half the cost? Shocking company so try to steer well clear!

Stay away !!! is the simplest and best way to deal with this one man band in a council house in romford ,not a professional set up, they offer 75% less than they originally offered regardless of the condition, and if you want it sent back they CHARGE YOU ridiculous postage of £15 

They don't pay what they say they will and try to suggest the phone isn't in the condition it was sent. I sent them a phone in mint condition which they said was scratched and faulty. I wasn't bothered as I don't need the cash but I'm sure some people do. My advice use someone else who isn't a dubious character there are professional set ups that are fair use them and not this idiot.

Do not use this company, after not offering me anywhere near the quote they said initially, they kept my phone and refused to send it back without me paying a fee to have it returned?! Appalling customer service using automated emails. Stick to well known companies who care about their customers rather than wanting to rip you off

I sent my iPhone5 on the 12th February 2016 they kept on sending me emails that they have not received my phone I should send them tracking no so they can assist me. Today the 26th they text to say they received my phone I should confirm on the email they sent me which was they didn't receive the phone so Ive contacted Watchdog BBC1 to confront these useless people as I've not heard from them again 28th February

I am an mobile phone engineer and I decide to test this company and see how honest they are. So I contact with them and wanted to sale my iPhone 5s (one of many non working ones I have). I have told them the phone is non working and not power up, totaly dead. So they offered me £56 for the phone I said that's great I will sent them the phone and see how they are going to operate. They received my phone and give it to the engineer to check and test, they said because is non working will take more time to check (that's fair I know myself that take time to do so). I receive email from them couple of days later saying that my phone is BER (beyond economical repair) and they offered me £20. I refuse the money because I knew the phone is not BER and I said to them that I want my phone back. So they offered me £25, I refuse, then £33 I refuse and I said that is ridiculous I know my phone is not BER and can be fixed. So I payed them to send it back and I replace the charging connector, earpiece and the home button and the phone is now fully working and will be sold for around £100. This shows you how much they can lie and how far they can go without nobody doing nothing. It is scary how people can manipulate other people and make money from them. I hope this review go far to some authorities and someone take some action to change that. Thank you for reading

Was quoted a very reasonable price for my Iphone 5, the highest of all on a comparable website. After posting my phone - which was in perfect condition with no scratch marks or scuffs as had been kept in a protected case and with screen protector on throughout use - I was then told my phone was bent and had deep scratch and scuffs beyond general wear and tear. I requested my phone be returned as I was unhappy with the reduced offer which they then replied to with a counter offer, as they were going to charge me to return my phone I accepted the higher counter offer, but still very unhappy with the service received. would never recommend or use in the future.

Absolutely disgusted with their customer care, communication and reliance. I never heard from them unless I kept emailing. They gave me a quote and then changed their minds and halved the price. No where on their website does it say they will give you a quote but might reduce it after phone expection. I didn't like anything I sent the phone before Christmas and still haven't received my payment. Wouldn't not recommend! I wouldn't give them any stars but you can't leave them blank.

I Have sold phone in the past via O2 and Mazuma with no issues. SellSmartForCash offered the highest price online for 2 x iphone 4s so I foolishly went for it without reading reviews. I sent via special delivery (cost £7.50). They then sent email alleging "visible glue marks between frame and LCD" and scuffs on the back, reducing their offer by £29. If I wasn't happy I needed to pay them £7.99 PER PHONE to return them!!! Both phones were less than a year old, never been damaged and kept in protective cases from new. However, it was not worth my while paying to get them back and sell elsewhere due to the extortionate return cost. Don't make the same mistake as me. Stick to reputable firms.

I wouldnt even waste a breath of air for this website, got offered £162 for my faulty iphone 6, got an email earlier on today that because my iphone came up with error 53 they couldnt go through with the payment, and were gunna recycle my mobile phone, or if i wanted my phone sent back so i could recycle it myself i would have to pay £6:99, i think this is absolutely disgusting as even though its not much, that £6:99 i havent got to give out, i shouldnt have to pay to have MY phone back, it has truely disgustend me that i have been charged to recieve my phone! I am not happy what so ever

Would not recommend They don't answer phone lines and they don't reply message when sent on there website online. They changed quote given when goods were fully working. Recommend send phones by recorded delivery if you use this website.

Same story as so many other reviews. Offered a competetive price online so carefully packaged and sent my lightly used phone to them. Two days later I get an email saying my phone had mysteriously developd a range of damage & faults that weren't there when it was posted and they would only pay HALF what they offered online PLEASE read the other reviews for this company here and on TrustPilot. Strange the emails from the company use very bad English, the website's got spelling mistakes and strange grammar on it, and when you read the few 'good' reviws online they have the same mistakes. Coincidence? I don't think so.... So many unhappy customers. Check reviews before you decide to deal and then go to a reputable company with good feedback that won't rip you off.

Was offered £325 for my iPhone 6 sent the phone off two days later I got an email saying my screen was damaged and there was scuffs and scratches beyond normal wear and tear and they offered me £260 so I emailed to say this was incorrect and I wanted the full amount I got no reply so I phoned them and spoke to someone who couldn't speak or understand much English he told me he would have another look at the phone then 3 days later I received another email stating the most they would offer is £270 so I accepted the offer as I believe if the screen is damaged that they must have done it and it would be no use to me if it was broken, I still haven't received my money and it's been 2 days since I accepted the offer even though they told me it would be an instant bank transfer I have emailed them to ask where my payment is I haven't had a reply.! they should not be trading they are clearly rouge traders ripping everyone off.

The original offer for my phone was £180 which later decreased to only £60 after they have received it. They said this was due to the phone being water damaged which I disagree with as the phone was working perfectly when I sent it off and I had not even used it around water. I requested to have the phone sent back to me which i had to pay £6.99 for (not clearly stated before sending off to be valued). I received my phone back but without the charger that they decided to keep. Thankfully another company has offered me more money and not tried to take my money by saying my phone does not work properly. The whole experience was a nightmare from start to finish. AVOID!

They don't pay what they promise to and they also don't pay the day they receive the phone All lies They made out my phone is in worse condition than it is Sells mart for cash is a rip off !!!! They also charge 7 pound to return your phone after u paid that to send it Complete joke

Don't go near them they reduce what they offer you and then take over 7 days to give your money

do not send your phone to these people, they say they will give you the best price, they don't they offer it then get your phone then quickly reduce the price saying there are scuffs on the phone when there isn't, they say they will give you money direct into your account same day, they don't been waiting 5 days nothing to my account called they never answer thier phone emailed at least 25 times never once replied think i lost my £160 DO NOT USE THESE GUYS 

My phone was perfect with no marks. Reduced price for no valid reason. Unable to contact as they don't answer calls or emails. Phone took 2 full days to process before reduced price.