written by Ignacio161 on 15/08/2019
Really simple and hassle free process. I opted to recycle my old phone when I bought a new one from O2. Received an order confirmation email the same day that included a postage label and easy to follow instructions on how to delete everything and re-set my old phone before sending it off to O2. If you like, O2 will send out a flat-pack box for you to package your phone in, but this is big enough for the phone only. I had the charger and original box, etc so I opted to use my own box. Printed off the order summary and put in the box with my phone, stuck the pre-paid label on it and posted it. Got a confirmation email within 3 days to say that O2 had received the phone and payment had been processed. Sure enough, the money showed on my next bill.
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