Extremely Poor Customer Service

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Vodafone - www.vodafone.co.uk
★☆☆☆☆
1.4
From 884 reviews
11.0% of users recommend this

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JGreen78's review of Vodafone - www.vodafone.co.uk

“Extremely Poor Customer Service”

★☆☆☆☆

written by JGreen78 on 16/11/2017

had been a customer for approx. 9 years and ordered am upgrade phone. The phone never arrived from DPD but they had a signature. Vodafone believed DPD over me even after DPD swore they had CCTV footage of the signature and when I challenged this to get a copy, 10 days later said they don't have any. Vodafone stated that this was my dispute between the me and the signatory. I could not cancel my contract without returning the phone. 45 days later when they finally decided to review the strong evidence I had managed to gather (sent after 20 days) they finally agreed that this was not my fault. I ended our relationship at that point and good riddance to them. I recommend everyone to steer clear of them.

  • Over 1 Year

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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