I just bought a iPhone 14 pro. The customer service it doesn’t have eSIM in HK. I told him it only has eSIM in US. He asked for identification number. I told him I only have my phone number. He asked me again and I told him the same. I asked for refund. He first wrote to me in English and when I ask for refund, he refers me to an English speaking agent. Never again. This company is lousy.

I signed up for Three GetAway service for overseas travelling. GetAway service charges you a fixed monthly fee and in return you get international roaming for a certain number of days each year. After paying for this service for many months, the first time I needed it I learnt that it was never turned on for my account. I was being charged international roaming in addition to the unactivated GetAway service. After being caught double billing me for the same service, they claim to have fixed the problem moving forward but steadfastly ignore queries about the previous charges. I have notified three through all available channels. After a week, I still do not see any correction for the billing. Whenever I contact their customer service and mention this, I am put on hold 'for a moment' and they disappear.

I have had my 3 phone for some several weeks now and as yet not been able to use it for the simple reason that, although I was assured that I would have coverage at home, I do not. I have dutifully logged onto their site to register etc and was informed that I would be sent an 'activation code'. Great, but there is no signal. I have taken the phone to work with me in the car and still as yet, nothing. We have GiffGaff, EE, O2 and Vodaphone here but NOT 3. How stupid was I to take up the 'marvelous' offers advertised. Fell for the hype hook line and sinker.

It has been happening to me many times Hong kong 3 mobile will cut my service randomly if I haven't pay my bill for 3- 4 days . My service is not an auto pay but they bill me every month . Thats too annoying if you are busy because you have to visit their shop to know whats going on. I will now move out and look for another services.