Good tariffs, awful company

The tariffs are a good deal and as long as you don't have to use their customer service then you would probably be happy. However, if you ever need to use customer service (you will) then you will soon realize just what a shambolic operation they are running. Firstly, you are likely to be on hold for quite some time (this does seem to be improving though). The person that you speak to won't be the right person to deal with your needs but rather than transfer you they will get somebody to call you back (good luck). I've emailed the support email to ask which charity I had registered at sign up as I couldn't remember - no response.

If you ever need to use your phone abroad then be prepared to sign away hours of your time to get nowhere.

- £50 deposit that you will supposedly get back in 6 months time - Done
- 3 months worth of bank statements sent to an email alias - Done

I've now been stuck in Turkey for over a week and roaming still not enabled. I've emailed the roaming@ email address that I asked to send my statements to - no response or acknowledgement even though this was days ago. Over the last 5 days I've continuously updated the support ticket that was opened to track my roaming request- no response or acknowledgement. In frustration I purchased skype credit so that I could call customer service. The rep was polite and apologetic and said he could see all of my emails and couldn't understand why somebody hadn't responded. He went away to speak to his manager to check that he could enable roaming. Unfortunately, poor internet connection meant I was dropped and rather than calling back and having to go on hold all over again, I assumed I would get an update via the support ticket - I was very sadly mistaken - that was yesterday and still no update or no roaming. The People's Operator is the most incompetent company I have ever dealt with - they shouldn't be allowed to operate anything. I will be requesting a PAC so that I can move to a proper operator and I fully expect that to be another display of incompetence.

I strongly urge you to think twice before signing up with TPO - don't do it.