If ee. wants to ensure customer retention they'd better spend some effort on addressing their customer services. 25 minutes hanging on a phone, being passed from pillar to post and to be told that it is because they are experiencing a high volume of calls at this moment is all very well but not if it happens every time you phone up. 6 calls over two weeks at different times of the day? I don't think so! Sort it out or lose customers!

Been on Orange 3G for years as soon as the company became EE the signal in my area in Glasgow is down to 1 bar on my Blackberry Bold 9900 even as I write this review the 3G signal keeps on dropping out. On my old curve I had 4 bars in my living room no problem it,s not the phone it,s this now awful EE network to blame conning 3G users agin my signal has disapeared oh it,s on again shocking ny 9900 can handle the internet no problem with EE it,s a snails pace to load a page. Everyone reading this go to another network do not take a contract with them a truly shocking company with major coverage issues. Avoid!!!

I recently took out a 24mth contract with EE upgrading from old nokia brick to iphone4 so I'm on 3G. Oh dear how I regret that decision. For first time ever on a moblie I now have no service at home and sporadic service elsewhere. A phone I cant really used as well, a phone. My partner and some friends also have iphone4 but no problems with service in my house (they are not with EE). So please beware if you thinking of moving to EE. (and honestly this is the first review of any kind Ive ever bothered to write so frustrated am I by the constant 'no service' on my phone when in my own home)

It's been 2 weeks since I put my EE Sim Card in my new iphone, and still, I'm having to use my old phone because my 'temporary' number won't cancel in order for my actual phone number to transfer across. I have rang them a total of 5 times now and I'm furious with the unprofessional approach to solving the issue. My first phonecall resulted in me being palmed off for 48 hours for the numbers to transfer. After that didn't work, 3 days later I rang again, and was told that the previous person I had spoken to had 'done it wrong' and that I was going to have to wait up to 5 working days for it to go through. On the 4th working day, I rang just to check on the progress of the transfer, only to be told that it hadn't been dealt with in the correct way, and that I'd have to wait another 48 hours for it to be resolved. Yep you've guessed it. AGAIN I'd be palmed off for another two days with no result. So after that, reaching the end of my tether I rang again a few days later. I was having no more of being met with this completely unprofessional service and asked to speak to the manager. The man on the phone took my details, spoke to the manager himself, yet I still didn't get to speak to the manager myself. I've been told that the only person that sent the transfer through correctly was the 4th call I made. The current situation remains that my phone STILL does not work and I am waiting for a call tomorrow between 5 and 6 from the people who are dealing with my issue directly which 'should', I repeat 'should', have my problem sorted within 24 hours of the phone call. I will be demanding at least a £5 reduction in the price of my contract as a sign of good will and an apology or I intend to leave EE immediately and won't look back. I shall be posting again in 48 hours on the updated progress of my transfer. If anyone has any similar experiences and has had maybe more money off their contract, or has any advice on how to deal with the simply diabolical service I'm receiving, please don't hesitate to email me at: [email protected] I hope this helps anyone that is considering moving to EE, as if you are, I would think twice before counting on them to provide any kind of customer service.

I now find myself as an EE broadband customer (at least until I can change). I have had an ongoing problem with EE about their appalling broadband service for the last few weeks. I have tried speaking to customer service again and again, when I can eventually get through, waiting times of 30 - 40 minutes has been the norm. Each time I am told that there is nothing wrong, if that’s the case why am I getting download speeds of between 3kb/sec and 100kb/sec – yes you read correctly. The standard answer is that it must be the server that I am pulling data from – what every server I try ! – I don’t think so. The common denominator is the EE network and it is excrement! EE is expensive, the customer service is almost non-existent and the company shows not the slightest interest in sorting out their customers problems. The company deserves to go bust!

Upgraded my t-mobile phone to ee last Friday new phone arrived Monday had to disable old phone first By entering a code using my old phone just before putting new sim (came with new phone) to new window phone to activate it only to find out that new phone would not activate Rang ee help line only to be told that a wrong sim card was sent and new correct sim card will be sent Waited till Wednesday for sim to arrive Not connection in or out in the mean time Tried new sim to new window phone (Nokia 920) still did not work rang ee again after a lot of waiting was told that there is a problem with window software and more or less imply that have to wait and no offer to help So I decided to cancel my upgrade and go back to my old phone. then was told that my contract has to be returned to t-mobile before they will send a t- mobile sim In the mean time I have no connection so no phone. to add insult I got an invoice from ee to day for a months fee which I never use. Rang t-mobile and they cannot send new sim till my contract is back from ee. seemed both companies not helping I have to wait till company sorted out the paper work regarding my account And I have no connection Very poor service after been a loyal customer of t-mobile since company was formed so many years ago.

Basically i went to Join EE network last Month on contract, done it online passed the credit check all went through, spoke to a EE customer service Rep to complete my order and that's when the Horrors started. i live in london and hardly get a good 4g signal, 80% of the Time it's 3.5G and downloads of 3 to 4kpps, but they told me i was in a 4G area i was LIED TO by EE. It was for a (Samsung galaxy note2), on £46 a amonth plan, and a crazy upfront Fee of £50, it was really expensive but i thought I'd give them a try wish i never because once i got the statement through the post i was shocked and scared out of my life, they charged me £300 deposit Fees but the customer services told me i haven't got anything else to pay. i sent them a complaint and customers services got back to me, i cancelled the direct debit and contacted the Bank, the customer services had to wave the debt because it wasn't my fault but i Don't trust them because i spoke to 4 customer service Reps the last one was Rude and told me i should of researched it because 4G is a very new service but i'm NOT PAYING £46 A MONTH FOR NO 4G.

Poor network but also truly terrible "service" and no attempt to offer compensation e.g. for 8 days without service after contract started (and billling / charging started despite not even having a working sim). IN essence promised migration from Orange seamless but instead have had no working phone for over a week and am still being charged for both old and new deals...