Wish i had read the reviews before claiming

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Virgin Mobile Phone Insurance
★☆☆☆☆
1.4
13.0% of users recommend this
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IssacEnglish496's review of Virgin Mobile Phone Insurance

“Wish i had read the reviews before claiming”

★☆☆☆☆

written by IssacEnglish496 on 31/10/2014

Awful Awful awful service. Like most of the people on here I made a claim in good faith, my 3 year old gave my phone a bath. I was expected a new phone of a similar standard to my trusty old Nexus 4. I got a refurbished phone 4 weeks after making the claim. A truly service from Ausrion/Virgin Mobile and DPD. I got the phone and opened the box only to be met with a white box, my heart sank. I opened the box and was met by a refurbished sticker. The phone is over 2 years old and I knew this wasn't a good sign. After bringing the phone up to date (3 versions of the OS) almost 2 hours. I noticed the first time the screen went to sleep it took several presses of the power switch - this has got worse in the 4 days I've had the phone. Its now developed 2 more issues its dropping calls and even worse its randomly turning itself off.

Overall I'm very disappointed with the service (very mild but if I actually put what I really thought I would be bad from this site). I wish I could put zero stars

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