biggest rip off ever

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T-Mobile Mobile Phone Insurance
★☆☆☆☆
0.9
From 76 reviews
7.0% of users recommend this

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Guest's review of T-Mobile Mobile Phone Insurance

“biggest rip off ever ”

★☆☆☆☆

written by on 04/08/2014

I paid the monthly insurance for my son's phone. 1st I never asked for the insurance but my fault for not checking my bill closer. A few weeks ago he dropped the phone in the water so we tried to use the insurance for replacement. He paid the $175 deductible. The replacement phone did not work but because he works 2 jobs and tried to trouble shoot with online support we didn't return until 8th day and were out of luck because apparently we only had 7. He ended up paying full price for a new phone. I figure between the $175, and the $240 in insurance premiums we paid over $1000 for a $650 phone. WHAT A BARGAIN.

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Elgabriels's Comment

Written on: 26/05/2015

Always use American Express to pay your bill. If you ain't satisfied with the service you paid for, request a charge back from American Express, that way you are covered. It's gonna be a three way phone conversation between you, Amex and T-Mobile to resolved the transaction. I have 100% success rate with Amex when I go this route, I always get my money back.

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