written by xoMerritt1987 on 26/11/2020
Approved my claim and took my excess money, to then only 30 minutes later receive an email saying the management was now reviewing the claim (after they had already approved it and sent me the documentation of approval). Like most insurance; a complete racket and moving the goalposts to suit. Also the phones you have to return for your claim get used for other replacement phone claims once repaired. So they not only taking your money they are making money of your devices for other claims. Disgusting.
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