faulty replacement phone unable to use phone within 3 weeks

Natwest Mobile Phone Insurance www.natwest.com
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Miah328's review of Natwest Mobile Phone Insurance www.natwest.com

“faulty replacement phone unable to use phone within 3...”

★☆☆☆☆

written by Miah328 on 26/01/2017

Received replacement phone all seemed OK until it started overheating and turning itself off for a couple of minutes before then being ok. Then overnight on charge a small cracking appeared, then phone the next day turns itself off for hours at a time at intervals.
Called them to be told I've damaged the phone NO YOU HAVE GIVEN ME A FAULTY PHONE THAT'S 1 - UNUSABLE AS SUB STANDARD AND FAULTY & 2 - HAS BEEN DROPPED A MILLION TIMES BY PREVIOUS OWNER THAT RESULTED IN PHONE CRACKING BY ITSELF



PHONE SHOULD BE 100% PERFECT NOT DEFECTS

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Tingletoes73's Comment

Written on: 20/02/2017

This has just literally happened to me. I reported the initial fault on Saturday and they agreed to send another phone. Now today (Monday) the crack has appeared. Almost exactly the same scenario. I've called them to tell them about the crack and they have cancelled the exchange. I'm waiting to hear back. : (

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