Steer Clear

I wanted to leave EE/T-mobile and the end of my contract in one months time due to lack of reliable signal ( 0 >1 bar)
To leave is a nightmare, the operator kept offering me a new phone or a new SIM
She couldn`t get it into her thick skull that this was pointless with no RF signal on my handset, since they recovered a mast a few months back.

Then she changed tack and offered me an ADSL package at £1 per month
It must have been 15 minutes before she relented and to my horror wanted £9.99 out of me for a PAC code
I was also told to call back on the 8th Feb to terminate my contract ( that`s the day it ends !!) to give 30 days notice and a PAC code would be supplied
Hang on, that`s what I am trying to do with this call
If I called back as suggested on the contract end date, I would no doubt be told that 30 days notice is required.
I asked to speak to someone else who was the direct opposite in manner.
He immediately issued a PAC code with no mention of alternative packages.

To cut a very long call short, they put all obstacles in your way to stop you leaving